Operations Manager

Responsibilities

Receive and process purchase orders accurately and in a timely manner.
Verify order details, including customers' personal information and payment details.
Issue sales transaction invoices and ensure all necessary documentation is complete and accurate.
Contact customers via phone, email, and WhatsApp to promptly respond to queries and obtain any missing information required for order processing.
Provide friendly and professional assistance, ensuring customers' concerns are addressed effectively.
Maintain and update sales and customer records, ensuring data accuracy and confidentiality.
Collaborate with internal teams to expedite orders, ensuring they are processed and delivered efficiently.
Act as a liaison between customers and relevant departments to address and resolve customer feedback and issues.
Collaborate with the Head of Business Operations to handle customer complaints and ensure resolutions are achieved to customer satisfaction.
Provide administrative support to the sales department as needed, including assistance with tasks such as data entry, report generation, and document preparation.

Customer Care Supervisor

Responsibilities:

Lead the drafting, comprehensive review, and high-level negotiation of complex commercial contracts and legal agreements to ensure maximum protection and regulatory compliance.
Direct the end-to-end process for obtaining and renewing production licenses, Halal certifications, and BPOM product registrations.
Oversee all mandatory corporate reporting, including but not limited to the management of OSS (Online Single Submission) updates and periodic industry reports to the Ministry of Industry (SIINas).
Conduct advanced legal research and prepare analytical memos or reports to provide management with actionable insights on complex operational issues.
Develop strategies for legal disputes, manage the preparation of litigation documents, and supervise the maintenance of all case-related files.
Proactively monitor changes in laws and regulations to identify potential risks and implement internal policies to safeguard the company’s interests.
Act as the primary point of contact for managing strategic relationships with government agencies, regulators, and external legal consultants.
Ensure the company adheres to all certification requirements and maintain an organized, secure database of all corporate legal files.
Provide expert legal opinions on new business initiatives and offer guidance to ensure all departments comply with industry-specific regulations.

Qualifications
Bachelor of Laws (S1).
Minimum 5 years of work experience in the legal field, either in a law firm or in-house.
Proven experience in managing OSS (Online Single Submission), Halal certifications, BPOM registrations, and SIINas (Ministry of Industry) reporting.
Expert in drafting, reviewing, and negotiating complex contracts and agreements.
Strong knowledge of civil law, corporate law, and industry-related regulations.
Strong analytical , communication , and detail-oriented time management skills.
Full proficiency in English, both oral and written.

Head of People & Culture

Oversee the entire coffee roasting process, from preparation to cooling, to ensure the highest quality.
Develop and maintain roasting profiles to achieve optimal flavor and consistency.
Monitor roast levels and make necessary adjustments to ensure consistent quality.
Develop and implement quality control processes, including cupping and sensory evaluation, to ensure consistency and quality of roasted coffee.
Facilitate and lead regular cuppings with the production team.
Utilize Cropster software for roasting management.
Operate coffee roasters, including setting up machines (calibration, cleaning, etc.) to start a production cycle, and control and adjust machine settings.
Roast and fulfill coffee orders and supervise the coffee roasting process.
Train new roasters or assistant roasters and develop their skills.
Collaborate with the Assistant Roastery Manager to forecast production and ensure inventory levels are adequate to meet customer demand.
Collaborate with the Roastery Management team to create the team’s working schedule.
Assist the team with tasks when needed, including but not limited to QC, packaging, unloading supplies, and liquid production.
Fill and report records of approved and defective units or final products.
Work with the Roastery Management team to maintain a safe, clean, and organized work environment, follow sanitation standards and schedules, and ensure compliance with health and safety regulations.
Follow safety procedures and report hazards and incidents to the Assistant Roastery Manager.
Perform preventative maintenance daily, weekly, and monthly, and as specified by the operations standards.

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Production Manager

Generating leads.
Meeting or exceeding sales goals.
Schedule and lead meetings for prospective customers.
Negotiating all contracts with prospective customers.
Helping determine pricing schedules for quotes, promotions, and negotiations.
Prepare and send proposals based on prospective customers’ needs.
Coordinating sales efforts with marketing programs and other services added.
Understanding and promoting company programs.
Preparing, submitting, and compiling sales contracts for orders.
Answering customer questions about credit terms, products, prices, and availability.
Establishing and maintaining relationships with prospective customers.
Maintaining relationships with existing customers by actively visit their venues and meeting the key person.
Retaining customers by actively collecting feedback and supporting customers’ needs.
Handling customer tasting and training.
Conducting regular assessments to customers and reporting them regularly.
Maintaining customer, training, and assessment records and reports.

Strong English skills, both written and spoken.
Strong coffee knowledge.
Target-oriented person.
Proven sales experience in the B2B field.
Sound knowledge of sales strategies and industry regulations.
Proven track record of achieving sales targets.
Agile and adaptive person.
Excellent accountable and responsible attitude.
A polite, active, and engaging personality.
Strong analytical and problem-solving skills.
Excellent negotiation and consultative sales skills.
Exceptional customer service skills.
An outgoing personality who loves engaging and networking with people in the industry.

Head of Sales

Are you a dynamic individual with a passion for sales and business development? We are actively seeking a highly qualified and results-driven Sales Development Representative to join our team. In this pivotal role, you will contribute to the expansion of our market presence, generating leads, and establishing robust networks within the assigned area.

We are looking for someone who has excellent networking and communication skills, a strong work ethic, and a proven track record of success in sales. If you are a self-motivated individual with a passion for sales, we encourage you to apply.

• Generating leads.
• Meeting or exceeding sales goals.
• Developing the market in the assigned area.
• Establishing networks within the assigned area.
• Schedule and successfully lead meetings with decision-makers.
• Negotiating all contracts with prospective customers.
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Prepare and send proposals based on prospective customers’ needs.
• Coordinating sales efforts with marketing programs and other services added.
• Understanding and promoting company programs.
• Preparing, submitting, and compiling sales contracts for orders.
• Maintaining customer records.
• Answering customer questions about credit terms, products, prices, and availability.

• Minimum Diploma or Bachelor in Business Management or relevant field.
• Proven sales and business development experience.
• Strong English skills, both written and spoken.
• Outgoing, active, and engaging personality.
• Able to communicate with various levels of people, including the highest authority such as C-level.
• Able to leave a positive and strong impact on others.
• Honest, trustworthy, and reliable.
• A self-starter and high initiative.
• Structured and organized.
• Target-oriented person.
• Excellent negotiation and consultative sales skills.
• Able to build a strong network within the industry.
• Knowledge in the coffee or food and beverage industry is a plus.

Head of Sales

Responsibilities
Research for green supplies and products:
- Identify and research potential green coffee farmers and suppliers, considering factors such as quality, sustainability, and fair trade practices.
- Collaborate with green coffee farmers and suppliers to maintain strong relationships.
- Stay updated on industry trends, emerging coffee origins, and new processing techniques.
- Conduct market analysis and make recommendations for optimizing the green coffee selection process.
New roasted coffee and beverage product development:
- Develop and implement strategies for new roasted coffee and beverage product development.
- Collaborate with the production team to create unique and innovative coffee blends and flavors.
- Conduct product testing and refine recipes to ensure exceptional taste and quality.
- Work closely with the marketing team to create compelling product descriptions and promotions.
Quality control assistance:
- Assist in establishing and maintaining quality control standards for all coffee products.
- Conduct regular inspections of roasted coffee beans and brewed coffee to ensure consistency and adherence to quality standards.
- Collaborate with the production team to implement quality control processes at every stage of coffee preparation.
- Provide feedback and recommendations to improve processes and maintain consistent quality.
Cupping session for the purpose of training, education, and marketing:
- Organize and conduct cupping sessions for training, education, and marketing purposes.
- Train staff members on cupping techniques, flavor profiles, and the art of coffee tasting.
Regular Head of Coffee Report and Meeting:
- Prepare regular reports on coffee-related activities, including green coffee sourcing, product development, quality control, and cupping sessions
- Present findings, updates, and recommendations to senior management
- Collaborate with cross-functional teams to align coffee initiatives with overall company goals and strategies
Participate in marketing or events activities related to coffee and industry.
Other tasks related to Head of Coffee tasks as directed by the Company.

In-depth Coffee Knowledge: A strong understanding of the entire coffee value chain, from cultivation and processing to roasting and brewing.
Cupping Proficiency: The ability to professionally conduct cupping sessions to evaluate quality, identify flavor profiles, and detect defects.
Product Development: Creative and innovative in generating new product ideas, from concept to market launch.
Supply Chain Management: Familiar with the process of sourcing and negotiating with green bean suppliers.
Quality Control: Able to establish and maintain strict quality standards for all coffee products.
Analytical & Reporting: Proficient in analyzing data, preparing reports, and providing strategic recommendations.
Leadership & Collaboration: The ability to effectively lead, teach, and collaborate with production, marketing, and management teams.
Communication: Exceptional verbal and written communication skills to interact with farmers, internal teams, and event audiences.
Entrepreneurial Mindset: Proactive in identifying new opportunities and a willingness to experiment.
Detail-Oriented: Meticulous and thorough in every aspect, from green bean selection to final product evaluation.

General Manager