Operations Manager

- Identify and pursue new business opportunities, develop market presence, and establish strategic industry networks within the assigned territory.
- Lead meetings with decision-makers, negotiate contracts, and prepare tailored proposals to meet or exceed sales targets.
- Collaborate with marketing on promotional strategies and manage sales contracts effectively. .
- Maintain accurate customer records and provide timely support regarding products, pricing, credit terms, and availability.
- Preparing, submitting, and compiling sales contracts for orders.

- Diploma or Bachelor’s degree in Business Management or a related field.
- Proven track record in F&B sales and business development, with specific market expertise in the Surabaya area.
- Exceptional English proficiency (written and spoken) with the ability to build rapport with stakeholders at all levels, including C-suite.
- Strong consultative sales, negotiation, and networking capabilities.
- Structured, self-motivated, target-driven, and highly engaging personality.
- Professional experience or deep knowledge of the coffee/F&B industry is a bonus

Sales Area Manager

Responsibilities

Receive and process purchase orders accurately and in a timely manner.
Verify order details, including customers' personal information and payment details.
Issue sales transaction invoices and ensure all necessary documentation is complete and accurate.
Contact customers via phone, email, and WhatsApp to promptly respond to queries and obtain any missing information required for order processing.
Provide friendly and professional assistance, ensuring customers' concerns are addressed effectively.
Maintain and update sales and customer records, ensuring data accuracy and confidentiality.
Collaborate with internal teams to expedite orders, ensuring they are processed and delivered efficiently.
Act as a liaison between customers and relevant departments to address and resolve customer feedback and issues.
Collaborate with the Head of Business Operations to handle customer complaints and ensure resolutions are achieved to customer satisfaction.
Provide administrative support to the sales department as needed, including assistance with tasks such as data entry, report generation, and document preparation.

Customer Care Supervisor

Develop and execute a comprehensive social media strategy for B2B and B2C audiences across all major platforms.
Lead content ideation, production, and creative direction, collaborating with internal and external partners.
Manage day-to-day community engagement, monitor brand sentiment, and ensure timely response to customer inquiries.
Support performance marketing and campaign execution, including product launches, promotional campaigns, and wholesale lead generation.
Identify, manage, and track ROI for influencer and strategic brand partnerships.
Track, analyze, and report on social media performance, translating insights into actionable optimization strategies.
Monitor industry trends and recommend innovative strategies to maintain brand competitiveness.

Proven track record of driving audience growth, engagement, and measurable business performance.
Experience in the F&B, hospitality, retail, or coffee industry is highly preferred.
Experience managing multi-audience social media accounts (B2B/B2C) is an advantage.

Head of Marketing

Responsibilities:

Lead the drafting, comprehensive review, and high-level negotiation of complex commercial contracts and legal agreements to ensure maximum protection and regulatory compliance.
Direct the end-to-end process for obtaining and renewing production licenses, Halal certifications, and BPOM product registrations.
Oversee all mandatory corporate reporting, including but not limited to the management of OSS (Online Single Submission) updates and periodic industry reports to the Ministry of Industry (SIINas).
Conduct advanced legal research and prepare analytical memos or reports to provide management with actionable insights on complex operational issues.
Develop strategies for legal disputes, manage the preparation of litigation documents, and supervise the maintenance of all case-related files.
Proactively monitor changes in laws and regulations to identify potential risks and implement internal policies to safeguard the company’s interests.
Act as the primary point of contact for managing strategic relationships with government agencies, regulators, and external legal consultants.
Ensure the company adheres to all certification requirements and maintain an organized, secure database of all corporate legal files.
Provide expert legal opinions on new business initiatives and offer guidance to ensure all departments comply with industry-specific regulations.

Qualifications
Bachelor of Laws (S1).
Minimum 5 years of work experience in the legal field, either in a law firm or in-house.
Proven experience in managing OSS (Online Single Submission), Halal certifications, BPOM registrations, and SIINas (Ministry of Industry) reporting.
Expert in drafting, reviewing, and negotiating complex contracts and agreements.
Strong knowledge of civil law, corporate law, and industry-related regulations.
Strong analytical , communication , and detail-oriented time management skills.
Full proficiency in English, both oral and written.

Head of People & Culture

Responsibilities
Accounts Receivable Monitoring
Monitor customer accounts receivable balances based on the Accounts Receivable Aging report.
Identify invoices that are due and past due.
Ensure that the accounts receivable data in the system matches the invoices issued.
Payment Collection
Follow up on payments with customers via email, phone, or text message.
Remind customers of invoices that are due and overdue.
Coordinate with the sales/training team regarding customers experiencing late payments.
Payment Monitoring
Monitor incoming payments through bank statements or proof of transfer from customers.
Ensure that payments received match the invoices billed.
Payment Recording
Record customer payment receipts in the system.
Match payments with related invoices.
Dispute Handling
Handle questions or discrepancies in data submitted by customers regarding invoices or payments.
Coordinate with the Accounting/Customer Care/Sales team if there are invoice errors or discrepancies in transaction data.
Reporting
Prepare periodic Accounts Receivable Aging reports.
Provide reports related to outstanding receivable, overdue invoices and customer billing status.

Head of Finance, Accounting, & Tax

Oversee the entire coffee roasting process, from preparation to cooling, to ensure the highest quality.
Develop and maintain roasting profiles to achieve optimal flavor and consistency.
Monitor roast levels and make necessary adjustments to ensure consistent quality.
Develop and implement quality control processes, including cupping and sensory evaluation, to ensure consistency and quality of roasted coffee.
Facilitate and lead regular cuppings with the production team.
Utilize Cropster software for roasting management.
Operate coffee roasters, including setting up machines (calibration, cleaning, etc.) to start a production cycle, and control and adjust machine settings.
Roast and fulfill coffee orders and supervise the coffee roasting process.
Train new roasters or assistant roasters and develop their skills.
Collaborate with the Assistant Roastery Manager to forecast production and ensure inventory levels are adequate to meet customer demand.
Collaborate with the Roastery Management team to create the team’s working schedule.
Assist the team with tasks when needed, including but not limited to QC, packaging, unloading supplies, and liquid production.
Fill and report records of approved and defective units or final products.
Work with the Roastery Management team to maintain a safe, clean, and organized work environment, follow sanitation standards and schedules, and ensure compliance with health and safety regulations.
Follow safety procedures and report hazards and incidents to the Assistant Roastery Manager.
Perform preventative maintenance daily, weekly, and monthly, and as specified by the operations standards.

-

Production Manager

Job description:

Expat Roasters is seeking a highly analytical and operationally disciplined Executive Assistant to support the COO across multi-location retail operations, roastery coordination, expansion projects, and strategic initiatives.

This is not a traditional administrative role. This position operates as an extension of the COO’s office, ensuring operational stability while accelerating structured growth across new store openings, brand initiatives, and cross-functional execution.

The successful candidate will combine high-level analytical capability with exceptional Google Workspace proficiency, particularly in Google Sheets and Google Slides.

Responsibilities

1. Executive Operations Management

Own the COO’s weekly operating cadence
Structure and prepare meeting agendas and pre-read documents
Capture and distribute action items with strict follow-up discipline
Track cross-functional deliverables and deadlines
Coordinate leadership reporting across departments
Maintain organised documentation systems
2. Analytical & Reporting Support

Build and maintain dashboards in Google Sheets
Consolidate operational data from multiple locations
Track KPIs including sales, margin, labour, retail mix, and promotional impact
Support forecasting and performance tracking
Conduct structured analysis to support operational decision-making
Translate data into clear executive-level summaries
The role requires strong comfort working with formulas, structured datasets, reporting logic, and financial awareness.

3. Expansion & Project Coordination

Build and maintain project timelines for new store openings
Track milestone dependencies and critical path items
Coordinate across marketing, HR, finance, operations, and contractors
Maintain document control for leases, MOUs, supplier agreements, and capex planning
Prepare expansion update decks for internal and external stakeholders
4. Presentation & Executive Communication

Prepare professional board-level slide decks in Google Slides
Convert verbal direction into structured strategy documents
Maintain brand-consistent presentation materials
Draft executive summaries and briefing documents
5. Analytical Capability

Advanced proficiency in Google Sheets
Strong understanding of data structuring and reporting logic
Ability to work with financial and operational datasets
Experience building dashboards and KPI trackers
Commercial awareness of revenue, margin, and cost drivers
6. Google Workspace Expertise

Advanced Google Sheets (formulas, pivot tables, structured reporting)
Strong Google Slides (executive-level presentation formatting)
Efficient document organisation within Google Drive
High-speed document production and formatting discipline
7. Project & Operational Skills

Experience coordinating multi-stakeholder projects
Strong deadline management and follow-up discipline
Ability to identify operational risk early
Structured thinking and logical sequencing
8. Personal Attributes

Calm under pressure
Highly organised and detail-oriented
Commercially aware
Comfortable working with senior leadership
Strong written and verbal communication skills
Proactive and solution-oriented
Able to operate independently with minimal supervision

Experience in retail, hospitality, or multi-site operations
Project management exposure
Prior experience supporting senior executives
Exposure to expansion, construction, or store rollouts is an advantage

Chief Operating Officer (COO)

- Collect, process, and analyze data from various sources to support business decision making.
- Help identify patterns, trends, and insights from datasets.
- Create periodic and ad-hoc reports in the form of data visualizations (dashboards, graphs, tables) using tools.
- Ensure data accuracy and relevance by validating and maintaining databases and dashboards.
- Support ETL (Extract, Transform, Load) processes for data integration from various sources.
- Collaborate with business and IT teams to understand data analysis needs.
- Ensure data is managed in accordance with company data security policies and applicable regulations.

- A minimum of a Diploma (D3) or Bachelor's degree (S1) in Information Technology, Information Systems, Computer Science, Mathematics, or related fields.
- At least 1 year of experience in data analysis or a similar role (fresh graduates with a strong portfolio or internship experience will be considered).
- Proficiency in SQL, Python, or R for data analysis.
- Experience with data visualization tools such as Tableau, Power BI, or Google Data Studio.
- Advanced Excel skills (pivot tables, lookup, formulas).
- Basic understanding of databases and data architecture.
- Strong analytical skills, attention to detail, and excellent communication skills.

Chief Operating Officer

The Marketing & Communication Specialist for Expat. Roasters Jabodetabek plays a key role in driving outlet growth and ensuring Jabodetabek’s activities feed into Expat. Roasters’ national storytelling. This role focuses on foot traffic, KOL & influencer engagement, community engagement, and event activations, while capturing and sharing local stories, content, and insights with the central Marketing team for amplification.

Outlet Marketing Campaigns
1. Execute tactical campaigns (promotions, launches, rollouts) at the Jabodetabek outlet level.
2. Follow SLA requirements (briefs submitted 4–5 weeks prior, creative 20 working days before go-live).
3. Report on uplift in footfall, sales, and customer engagement.

Events & Activations
1. Plan and deliver outlet events (community activations, workshops, launches, tactical activities).
2. Manage the full event process: concept briefing, planning, approvals, execution, and post-event reporting.
3. Ensure events capture content that can be repurposed nationally.

Community Outreach & Partnerships
1. Build and manage relationships with Jabodetabek communities (universities, creative groups, lifestyle partners).
2. Initiate collaborations that drive relevance, awareness, and customer visits, following the official partnership SOP.

KOL & Influencer Engagement
1. Identify, engage, and manage Jabodetabek-based KOLs and micro-influencers.
2. Track campaign impact and content outputs.

Content Contribution & Storytelling Support
1. Capture and package local content (photo, video, stories) that highlight Jabodetabek's outlet, community, and customer experiences.
2. Provide raw assets and stories to the central Marketing team for editing and distribution across brand channels

Reporting & Insights
1. Submit event/campaign reports within 5–7 working days of execution.
2. Deliver monthly outlet marketing reports: footfall, sales uplift, bookings, content captured, and partnerships.

1. Bachelor’s degree in Marketing, Communication, PR, Business, or related field.
2. 2+ years in marketing/communications roles (F&B preferred).
3. Strong skills in content capture (photo, video, storytelling).
4. Experience in event planning, community engagement, and tactical activations.
5. Fluent English communication (written & spoken).
6. Organised, able to manage multiple projects against SLA timelines.
7. Passion for coffee and specialty F&B industry.
8. Domiciled in Jakarta & Greater Area or willing to relocate.

National Marcomm Coordinator / Brand Manager

Generating leads.
Meeting or exceeding sales goals.
Schedule and lead meetings for prospective customers.
Negotiating all contracts with prospective customers.
Helping determine pricing schedules for quotes, promotions, and negotiations.
Prepare and send proposals based on prospective customers’ needs.
Coordinating sales efforts with marketing programs and other services added.
Understanding and promoting company programs.
Preparing, submitting, and compiling sales contracts for orders.
Answering customer questions about credit terms, products, prices, and availability.
Establishing and maintaining relationships with prospective customers.
Maintaining relationships with existing customers by actively visit their venues and meeting the key person.
Retaining customers by actively collecting feedback and supporting customers’ needs.
Handling customer tasting and training.
Conducting regular assessments to customers and reporting them regularly.
Maintaining customer, training, and assessment records and reports.

Strong English skills, both written and spoken.
Strong coffee knowledge.
Target-oriented person.
Proven sales experience in the B2B field.
Sound knowledge of sales strategies and industry regulations.
Proven track record of achieving sales targets.
Agile and adaptive person.
Excellent accountable and responsible attitude.
A polite, active, and engaging personality.
Strong analytical and problem-solving skills.
Excellent negotiation and consultative sales skills.
Exceptional customer service skills.
An outgoing personality who loves engaging and networking with people in the industry.

Head of Sales

Are you a dynamic individual with a passion for sales and business development? We are actively seeking a highly qualified and results-driven Sales Development Representative to join our team. In this pivotal role, you will contribute to the expansion of our market presence, generating leads, and establishing robust networks within the assigned area.

We are looking for someone who has excellent networking and communication skills, a strong work ethic, and a proven track record of success in sales. If you are a self-motivated individual with a passion for sales, we encourage you to apply.

• Generating leads.
• Meeting or exceeding sales goals.
• Developing the market in the assigned area.
• Establishing networks within the assigned area.
• Schedule and successfully lead meetings with decision-makers.
• Negotiating all contracts with prospective customers.
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Prepare and send proposals based on prospective customers’ needs.
• Coordinating sales efforts with marketing programs and other services added.
• Understanding and promoting company programs.
• Preparing, submitting, and compiling sales contracts for orders.
• Maintaining customer records.
• Answering customer questions about credit terms, products, prices, and availability.

• Minimum Diploma or Bachelor in Business Management or relevant field.
• Proven sales and business development experience.
• Strong English skills, both written and spoken.
• Outgoing, active, and engaging personality.
• Able to communicate with various levels of people, including the highest authority such as C-level.
• Able to leave a positive and strong impact on others.
• Honest, trustworthy, and reliable.
• A self-starter and high initiative.
• Structured and organized.
• Target-oriented person.
• Excellent negotiation and consultative sales skills.
• Able to build a strong network within the industry.
• Knowledge in the coffee or food and beverage industry is a plus.

Head of Sales

Responsibilities
Research for green supplies and products:
- Identify and research potential green coffee farmers and suppliers, considering factors such as quality, sustainability, and fair trade practices.
- Collaborate with green coffee farmers and suppliers to maintain strong relationships.
- Stay updated on industry trends, emerging coffee origins, and new processing techniques.
- Conduct market analysis and make recommendations for optimizing the green coffee selection process.
New roasted coffee and beverage product development:
- Develop and implement strategies for new roasted coffee and beverage product development.
- Collaborate with the production team to create unique and innovative coffee blends and flavors.
- Conduct product testing and refine recipes to ensure exceptional taste and quality.
- Work closely with the marketing team to create compelling product descriptions and promotions.
Quality control assistance:
- Assist in establishing and maintaining quality control standards for all coffee products.
- Conduct regular inspections of roasted coffee beans and brewed coffee to ensure consistency and adherence to quality standards.
- Collaborate with the production team to implement quality control processes at every stage of coffee preparation.
- Provide feedback and recommendations to improve processes and maintain consistent quality.
Cupping session for the purpose of training, education, and marketing:
- Organize and conduct cupping sessions for training, education, and marketing purposes.
- Train staff members on cupping techniques, flavor profiles, and the art of coffee tasting.
Regular Head of Coffee Report and Meeting:
- Prepare regular reports on coffee-related activities, including green coffee sourcing, product development, quality control, and cupping sessions
- Present findings, updates, and recommendations to senior management
- Collaborate with cross-functional teams to align coffee initiatives with overall company goals and strategies
Participate in marketing or events activities related to coffee and industry.
Other tasks related to Head of Coffee tasks as directed by the Company.

In-depth Coffee Knowledge: A strong understanding of the entire coffee value chain, from cultivation and processing to roasting and brewing.
Cupping Proficiency: The ability to professionally conduct cupping sessions to evaluate quality, identify flavor profiles, and detect defects.
Product Development: Creative and innovative in generating new product ideas, from concept to market launch.
Supply Chain Management: Familiar with the process of sourcing and negotiating with green bean suppliers.
Quality Control: Able to establish and maintain strict quality standards for all coffee products.
Analytical & Reporting: Proficient in analyzing data, preparing reports, and providing strategic recommendations.
Leadership & Collaboration: The ability to effectively lead, teach, and collaborate with production, marketing, and management teams.
Communication: Exceptional verbal and written communication skills to interact with farmers, internal teams, and event audiences.
Entrepreneurial Mindset: Proactive in identifying new opportunities and a willingness to experiment.
Detail-Oriented: Meticulous and thorough in every aspect, from green bean selection to final product evaluation.

General Manager

Manage end-to-end production process, including green bean sourcing, roasting, packaging, and distribution, to ensure timely delivery of high-quality coffee bean.
Forecast production to meet customer demand and manage inventory levels to optimize production and minimize waste.
Follow inventory procedures, ensuring orders are received and stored accurately, and ordering of production-related supplies and equipment.
Maintain production administration to ensure the product traceability.
Monitor and analyze key production metrics and make continuous improvements to optimize production.
Train and supervise a team of roasting, packaging, distribution, and customer care to ensure consistent quality and productivity.
Assist team with tasks when needed including but not limited to QC, packaging, unloading supplies, handling complaints.
Handle customer complaints and resolve any issues that may arise.
Oversee general organization of the facility to support workflow, safety, and hospitality.
Maintain a safe, clean and organized work environment, follow the sanitation standards and schedule, ensuring compliance with health and safety regulations.
Take care of the application of certification including the planning, development, training, implementation, and evaluation.
Follow and implement all government or certification standards and maintain full-compliance of each standards.
Follow and implement safety procedures and report hazards and incidents to leadership.
Perform preventative maintenance daily, weekly and monthly, and as specified by the operations standards.

Proven experience in leading and training a production team.
Experience with inventory and supply chain management.
Experience with implementing and maintaining certification standards (e.g., HACCP, ISO, Halal).
Production Management: Strong understanding of end-to-end production processes, including planning, forecasting, and optimization.
Leadership: The ability to effectively supervise, train, and motivate a team.
Quality Control: Knowledge of quality standards and procedures.
Problem-Solving: The ability to identify issues and find effective solutions.
Attention to Detail: Meticulous in managing documentation, safety, and quality standards.
Communication: Excellent communication skills to interact with team members, suppliers, and customers.
Physical Stamina: The ability to assist with manual tasks as needed, such as unloading supplies or packaging.

Operations Manager

Develop, implement, and evaluate brand strategies to ensure the company brand is well-positioned in the market.
Ensure consistency in messaging and visual identity across all communication channels.
Design, manage, and evaluate marketing campaigns across online and offline channels.
Collaborate with internal teams and external partners (e.g., agencies, vendors) to execute campaigns effectively.
Track the performance of campaigns and adjust strategies as needed to optimize results.
Analyze campaign results and provide recommendations for improvement.
Conduct market research to understand consumer behavior, industry trends, and competitors.
Identify new opportunities for product innovation and brand expansion.
Collaborate with product, sales, and operations teams to ensure brand strategy aligns with business objectives.
Coordinate with the design team to ensure visual branding matches the company's strategy and vision.
Manage marketing budgets related to brand development and promotion.
Monitor expenditures to ensure costs are in line with the approved budget.
Track brand performance across various platforms, including social media, customer reviews, and other media.
Address issues related to brand reputation and take necessary actions to maintain a positive image.
Develop product launch strategies and ensure the products are well-received in the market.
Work closely with the product development team to ensure innovation aligns with the brand’s positioning.

Bachelor’s Degree in Marketing, Communications, Business Management, or a related field.
Minimum of 3-5 years of experience in brand management, especially in the F&B or retail industry.
Deep understanding of brand strategy and marketing.
Strong analytical and strategic thinking abilities.
Creative with excellent communication skills.
Ability to work with multiple teams and in a dynamic environment.
Strong project management and organizational skills.
Experience with marketing analytics tools and social media platforms.
Familiarity with campaign management software such as Google Analytics, Facebook Ads Manager, etc.

Head of Marketing

Develop and execute a content strategy aligned with company marketing goals. Plan and create an editorial calendar for all content platforms.
Produce various types of engaging and relevant content, including blog articles, videos, social media posts, infographics, and other materials.
Manage and grow the company's social media accounts.
Work with marketing, graphic design, and product teams to ensure content is consistent with brand identity and ongoing campaigns.
Track and analyze content performance metrics (engagement, traffic, views, conversion rates) and use data to optimize future content strategies.
Stay updated on the latest industry, social media, and storytelling trends to ensure content remains relevant and appealing to the audience.

Minimum of 1-2 years of experience as a Content Creator or in a similar role.
A strong portfolio demonstrating the ability to create successful content.
Excellent writing, creative, and storytelling skills.
Proficiency in using social media platforms (Instagram, TikTok, YouTube, LinkedIn, etc.).
Ability to use design and editing tools (e.g., Adobe Creative Suite, Canva) for visual and video content.
Basic understanding of SEO and how to apply it to content.
Creative, proactive, and able to work independently or as part of a team.
Strong communication and presentation skills.

Head of Marketing

* Oversee the operations of all outlets in Jabodetabek Area, ensuring quality and service consistency.
* Lead, coach, and develop outlet managers and teams.
Monitor financial performance and implement strategies to achieve targets.
* Ensure compliance with company policies, health and safety regulations, and legal requirements.
* Collaborate with headquarters and foster local community relationships.
* Manage expenses, budgets, and financial reporting.
* Liaise with the Franchise Manager for inspections and audits.

* Strong English communication skills (written & spoken).
* Expertise in streamlining operations and ensuring efficiency.
* Strong leadership and people management skills.
* Ability to address challenges and execute business strategies.
* Excellent understanding of F&B operations, including inventory and cost control.
* Financial acumen, including budgeting and P&L management.
* Strategic thinking and problem-solving skills.
* Currently living in Jabodetabek Area is preferred.

Operation Manager

Collaborate with the CEO to develop comprehensive marketing plans that align with the company's objectives and target audience.
Implementing strategies to increase market share and brand presence.
Provide leadership and guidance to the marketing team, ensuring their professional development and optimal performance.
Coordinate the team's efforts to execute marketing campaigns effectively.
Oversee the planning, execution, and tracking of multi-channel marketing campaigns, including digital, social media, email, and traditional marketing methods.
Ensure campaigns are delivered on time and within budget.
Coordinate public relations (PR) and media planning and buying aligned with marketing goals.
Conduct market research to identify trends, customer preferences, and competitors' activities.
Use research insights to inform marketing strategies.
Supervise social media strategies and content creation, ensuring it aligns with brand guidelines and resonates with target audiences.
Collaborate with content creators, copywriters, and designers to deliver high-quality content.
Plan, organize, and execute marketing and promotional events to increase brand visibility and engage with the target audience.
Coordinate all aspects of events, including logistics, budget management, and post-event analysis.
Manage the company's participation in expos and trade shows, including booth design, logistics, and lead generation strategies.
Build and nurture relationships with industry professionals and partners at expos and trade shows.
Assist in managing the marketing budget, tracking expenses, and optimizing spending to maximize ROI.
Monitor and analyze the effectiveness of marketing efforts using relevant metrics and analytics tools.
Provide insights to refine strategies and improve campaign performance.
Collaborate with other departments, such as Sales, Production, and Training departments, to align marketing efforts with overall business objectives.
Oversee relationships with marketing vendors and agencies, ensuring they meet performance and contractual obligations.

Strong strategic thinking and problem-solving skills.
Proficiency in digital marketing, including SEO, SEM, social media, and email marketing.
Exceptional communication and interpersonal skills, including proficiency in the English language for effective communication.
Proficiency in using marketing tools, analytics, and project management software.
Leadership and team management experience.
Creative thinking and the ability to innovate in marketing approaches.
Strong project management and organizational skills.
Experience in event planning and management, including expos and trade shows.
Expertise in public relations and media management.
Strong English proficiency in written and verbal.
Currently live in Bali is preffered

Director

1. Training Program Delivery (Wholesale & Public)
- Plan, schedule, and conduct engaging and informative training sessions for wholesale partners.
- Organize, promote, and deliver high-quality public coffee classes.
- Assess training effectiveness and gather feedback for continuous improvement.
- Coordinate training logistics, including venue setup, materials preparation, and participant communication, liaising with the Training Assistant.
2. Customer Account Management
- Serve as a primary point of contact for assigned existing customer accounts.
- Build and maintain strong, positive relationships with customers, understanding their needs and business objectives.
- Proactively manage customer accounts to ensure satisfaction, retention, and loyalty.
- Address customer inquiries, troubleshoot issues, and provide solutions in a timely and effective manner, liaising with the Head of Sales for complex account issues.
3. Coffee & Barista Assessment
Conduct regular coffee quality and barista skills assessments for existing customers to ensure brand standards are met and identify further training needs.
4. Upselling and Business Development
- Identify opportunities to upsell additional products or services to existing customers based on their needs.
- Develop and present tailored proposals and solutions to customers.
- Utilize effective selling techniques and negotiation skills to close deals and achieve sales targets.
- Collaborate with the sales team on strategies to grow existing accounts.
5. Reporting and Administration
- Track and document all training activities, participant attendance, and feedback.
- Maintain accurate records of customer interactions, account status, and sales activities (potentially in a CRM system).
- Prepare and submit regular reports on training delivery, customer success metrics, and sales performance to both the Training Assistant and Head of Sales as appropriate.
6. Collaboration and Communication
- Work closely with the Training Assistant on all training logistics and scheduling.
- Collaborate effectively with the Head of Sales and the wider sales team regarding customer accounts and sales strategies.
- Maintain clear communication channels regarding customer feedback and training needs across relevant departments.

Successfully completed a recognized professional coffee trainer course.
Successfully completed customer success training or equivalent demonstrable experience.
Proven experience in a training delivery or customer-facing role.
Experience conducting barista skills or coffee quality assessments is highly desirable.
Exceptional communication, presentation, and interpersonal skills.
Strong selling techniques and negotiation abilities.
Excellent problem-solving skills with a customer-oriented mindset.
Ability to build rapport and manage relationships effectively.
Highly organized with strong time management skills.
Ability to work independently and collaboratively within a team structure.
Proficiency in standard office software; CRM software experience is a plus.
Passion for coffee and the coffee industry.
Ability to work effectively in a dynamic environment.

Training Assistant & Head of Sales

- Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings
- Arrange corporate dinners and other functions/events
- Answer questions and meeting requests directed to the Director
- Devise and maintain office systems, including data management and filing of the - Director’s office, corporate office and other subsidiaries, as and when required
- Complete a broad variety of administrative tasks for the Director including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings
- Handle the full spectrum of travel arrangements including flight arrangements, hotel accommodations, visa applications and travel itineraries (business, personal and leisure) of Director and family
- Assist to arrange travel, visas and accommodations and other Senior
- Management team, as and when necessary
- Provide efficient and professional secretarial support by managing the diary and meetings, managing all incoming/outgoing correspondences : screen phone calls, inquiries and requests, and handle them appropriately
- Responsible for organizing meetings and conference calls, recorder of minutes with responsibility for transcription and distribution to participants
- Complete projects and special assignments by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, problem-solving and making adjustments to plans
- Produce and prepare documents, briefing papers, reports and presentations for Director’s meetings at corporate level and personal basis
- Able to maintain strict confidentiality and interact professionally, establish and maintain effective communication, coordination and good rapport with Company personnel and with management.
- Monitor, track and follow up on documentation, case files or other assignments to ensure appropriate timelines are met and actions completed.
- Improve quality results by studying, reviewing, evaluating and re-designing of operating practices
- Assist to oversee smooth operation of the corporate Headquarters
- Running errands (e.g. groceries, dry cleaning, etc.)
- Shopping (e.g. clothes, gift, etc.)
- Scheduling (e.g. appointments, family events, etc.)
- Doing research, providing phone support, arranging transportation and managing all e-mails and correspondence
- Household management (e.g. scheduling cleaners, managing family calendars, etc.)
- Willing to travel and to stay overseas periodically with flexible duration of time
- Assist with other personal tasks and other ad-hoc duties as and when assigned by the management

Director

- Prepare the opening and closing of the bar, including calibration and supplies preparation.
- Check if coffee machines, grinders, and equipment operate properly and report any maintenance needs.
- Prepare and serve coffee and other beverages, ensuring high quality and consistency in taste and appearance that meet the standards.
- Engage with customers, providing excellent customer service, and creating a welcoming and positive atmosphere, including implementing Expat. Roasters signature services such as latte art on the table.
- Educates customers on the products and services, including coffee and its processes, other beverages, retail products, and merchandise.
- Handle customer complaints and resolve any issues that may arise.
- Maintain a clean and organized work area, ensuring compliance with health and safety regulations.
- Manage inventory and ordering of coffee and other beverages supplies and equipment.
- Collaborate with the kitchen team to ensure timely preparation and delivery of food and beverage orders.

- Proven experience as Barista
- Strong English skills both written and spoken.
- Excellent leadership, communication, and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Extensive knowledge of coffee and other beverages preparation, including brewing methods and latte art.
- Passion for coffee, with a desire to share that passion with others.
- Ability to work in a fast-paced environment and make effective decisions under pressure.
- Ability to work with flexible work shifts.
- Currently living in Jabodetabek Area is preferred.

Head Barista

Job Description :
- Conduct barista training for internal staff and wholesale customers according to company standards
- Assess barista skills at outlets and provide development recommendations
- Develop and update training materials in line with coffee industry trends
- Regularly visit wholesale customers and outlets to provide training, troubleshooting, and ensure coffee quality is maintained
- Provide recommendations on equipment, brewing techniques, and barista SOPs to customers
- Assist the sales team in identifying potential leads
- Educate prospective customers about products to drive sales
- Support various events and brand activation activities
- Prepare reports on training sessions, barista assessments, and customer visits
- Provide recommendations for barista development and training strategies
- Evaluate the effectiveness of training programs and suggest improvements

Qualification :
- Minimal Senior High School or related fields
- 2 years work experience as a Trainer in Food & Beverages or retail industries
- Possess Trainer/ Facilitator certification (preferred)
- Knowledgeable in training concepts
- Excellent communication, and interpersonal skills
- Extensive coffee knowledge and passion for coffee
- Able to work optimally, both individually and in teams
- Assertive, honest, and possesses strong
- Willing to be mobile
- Working based in Surabaya

Training Manager, Direktur

Oversee, control, and direct all aspects of food preparation, including menu planning, recipe creation, ingredient selection, cooking techniques, and any other relative activities.
Construct menus with new or existing culinary creations ensuring the variety and quality of the servings.
Hire, train, and manage the kitchen team, ensuring consistent quality and productivity.
Develop and manage budgets, including forecasting and financial reporting.
Comply with nutrition and sanitation regulations and safety standards.
Manage inventory and ordering of food-related supplies and equipment.
Maintain a clean and organized kitchen, ensuring compliance with health and safety regulations.
Collaborate with the management team to develop and execute promotional campaigns to increase sales and drive customer traffic.

Proven experience as Head Chef or Corporate Chef.
Excellent leadership, communication, and interpersonal skills.
Strong organizational and multitasking abilities.
Exceptional proven ability in kitchen management.
Passion for cooking, with a desire to share that passion with others.
Ability to work in a fast-paced environment and make effective decisions under pressure.
Knowledge of a wide range of cooking techniques and styles.
Understanding of financial management and budgeting.
Understanding of health and safety regulations.
Good understanding of useful computer programs.

Chief Operating Officer

- Prepare the opening and closing of the bar, including calibration and supplies preparation.
- Check if coffee machines, grinders, and equipment operate properly and report any maintenance needs.
- Prepare and serve coffee and other beverages, ensuring high quality and consistency in taste and appearance that meet the standards.
- Engage with customers, providing excellent customer service, and creating a welcoming and positive atmosphere, including implementing Expat. Roasters signature services such as latte art on the table.
- Educates customers on the products and services, including coffee and its processes, other beverages, retail products, and merchandise.
- Handle customer complaints and resolve any issues that may arise.
- Maintain a clean and organized work area, ensuring compliance with health and safety regulations.
- Manage inventory and ordering of coffee and other beverages supplies and equipment.
- Collaborate with the kitchen team to ensure timely preparation and delivery of food and beverage orders.

- Proven experience as Barista
- Strong English skills both written and spoken.
- Excellent leadership, communication, and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Extensive knowledge of coffee and other beverages preparation, including brewing methods and latte art.
- Passion for coffee, with a desire to share that passion with others.
- Ability to work in a fast-paced environment and make effective decisions under pressure.
- Ability to work with flexible work shifts.
- Currently living in Jabodetabek Area is preferred.

Head Barista

• Create and execute marketing campaigns across various channels, with a focus on the F&B experience.
• Produce creative assets (photos, videos, graphics) that showcase the brand.
• Manage communication strategies to ensure brand consistency.
• Conduct market research and competitor analysis.
• Collaborate with internal teams to align marketing efforts.
• Track campaign performance and provide insights.
• Plan and promote events to engage customers.

• Strong content creation skills with F&B knowledge.
• Fluent English communication skills (written & spoken).
• Experience with social media management and digital marketing.
• Creative production skills (video and photography).
• Excellent organizational and project management skills.
• Passion for coffee and understanding of the specialty coffee/F&B industry is a plus.

Digital Marketing Strategy & Execution:

Develop, implement, and manage comprehensive digital marketing strategies encompassing SEO/SEM, social media, email marketing, content marketing, and paid advertising.
Plan and execute campaigns across various digital channels, ensuring alignment with overall marketing objectives and brand guidelines.
Social Media Management:

Oversee the company's social media presence, including strategy development, content planning, execution, community engagement, and performance analysis across relevant platforms.
Website Management:

Manage the company website, including content updates, SEO optimization, user experience improvements, performance monitoring, and analytics reporting.
Work with developers or agencies as needed for technical enhancements.
Digital Advertising:

Plan, execute, and evaluate paid advertising campaigns (e.g., Google Ads, Social Media Ads, Display Ads), managing budgets and optimizing for ROI.
Monitor campaign performance, analyze results, and provide actionable insights.
Performance Analysis & Reporting:

Define key performance indicators (KPIs) for all digital marketing efforts.
Track, measure, and report on the performance of all digital marketing campaigns against goals (ROI, KPIs).
Provide regular reports with insights, analysis, and recommendations to the Head of Marketing.
Target Achievement & Trend Monitoring:

Drive efforts to achieve specific digital marketing targets (e.g., traffic, leads, conversion rates).
Stay consistently updated on the latest trends, technologies, and best practices in digital marketing, and social media.

Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent practical experience).
Minimum of 3 years of proven, hands-on experience in digital marketing.
Demonstrated experience leading and managing SEO/SEM, marketing databases, email, social media, and/or display advertising campaigns.
Solid knowledge of website analytics tools (e.g., Google Analytics).
Experience in setting up and optimizing digital advertising campaigns (e.g., Google Ads, Facebook Ads).
Proficiency in understanding and analyzing performance marketing metrics (CPA, CPC, ROAS, Conversion Rate, etc.).
Digitally savvy with a strong grasp of current online marketing tools and strategies.
Excellent analytical skills and data-driven thinking.
Ability to work in an agile manner, adapting quickly to changing priorities and market trends.
Strong communication and reporting skills.
Up-to-date with the latest trends and best practices in online marketing and measurement.

Head of Marketing

Create and execute marketing campaigns across various channels, with a focus on the F&B experience.
Produce creative assets (photos, videos, graphics) that showcase the brand.
Manage communication strategies to ensure brand consistency.
Conduct market research and competitor analysis.
Collaborate with internal teams to align marketing efforts.
Track campaign performance and provide insights.
Plan and promote events to engage customers

Strong content creation skills with F&B knowledge.
Fluent English communication skills (written & spoken).
Experience with social media management and digital marketing.
Creative production skills (video and photography).
Excellent organizational and project management skills.
Passion for coffee and understanding of the specialty coffee/F&B industry is a plus.

Marketing Communications Supervisor

Oversee the operations of 4 outlets in Surabaya, ensuring quality and service consistency.
Lead, coach, and develop outlet managers and teams.
Monitor financial performance and implement strategies to achieve targets.
Ensure compliance with company policies, health and safety regulations, and legal requirements.
Collaborate with headquarters and foster local community relationships.
Manage expenses, budgets, and financial reporting.
Liaise with the Franchise Manager for inspections and audits.

Strong English communication skills (written & spoken).
Expertise in streamlining operations and ensuring efficiency.
Strong leadership and people management skills.
Ability to address challenges and execute business strategies.
Excellent understanding of F&B operations, including inventory and cost control.
Financial acumen, including budgeting and P&L management.
Strategic thinking and problem-solving skills.
Currently living in Surabaya is preferred.

Operations Manager

Prepare and serve coffee and other beverages.
Provide excellent customer service.
Maintain cleanliness and stock supplies.
Educate customers on coffee and brewing.
Operate and maintain coffee equipment.reparing, calibrating, maintaining, and controlling the coffee machines and grinders, and POS machine.
Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.

Strong communication and customer service skills.
Ability to work flexible hours.
Team-oriented and reliable.
Willingness to learn and maintain equipment.
Knowledge of food safety regulations.
Food/beverage or customer service experience (preferred).
Commitment to customer satisfaction and service excellence.
Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
Good spoken and written English.

Captain Barista

Install, maintain, and repair coffee machines.
Troubleshoot equipment issues.
Clean and calibrate machines.
Provide technical support.
Keep service records.

Basic knowledge of coffee equipment or willingness to learn.
Basic mechanical/electrical aptitude.
Problem-solving skills.
Good communication.
Willingness to travel to various client locations as needed.
Ability to work independently and as part of a team.

Coffee Technician

Drive sales to meet revenue goals.
Lead and manage the sales team.
Build and maintain key client relationships.
Find new business opportunities.
Report sales performance to management.
Analyze sales data and market trends.
Provide feedback from customers and market insight.
Coordinate with related teams.

Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proven ability to meet and exceed sales targets.  
Strong negotiation and closing skills.  
Analytical and problem-solving abilities.
Proficiency in CRM software and sales tools.
Strong presentation skills.
Ability to work in a fast-paced environment.
Fluent English (written & spoken).

Board of Director

Create engaging and informative content (text, images, videos) for social media, website, and marketing materials.
Develop creative content ideas that align with the brand's voice and target audience.
Collaborate with teams to implement content strategies.
Research industry trends and competitor activities to identify content opportunities.
Assist in capturing and editing photos and videos that showcase our brands (e.g., coffee, products, and cafe atmosphere).

Excellent writing, editing, and storytelling skills.
Strong understanding of social media platforms and content formats.
Creativity and ability to generate original and engaging content ideas.
Basic knowledge of photography and videography is a plus.
Passion for coffee and the cafe culture, with an understanding of Expat. Roasters' brand and values is a plus

Content Creator & Head of Marketing