- Assist in managing daily restaurant operations, including staffing, customer service, cleanliness, and inventory.
- Ensure customer satisfaction and resolve issues.
- Lead and guide staff to maintain efficient service and quality standards.
- Assist with scheduling, expense control, and vendor relationships.
- Enforce health and safety regulations and contribute to marketing efforts.
- Aid in budget management and reporting.
- Prepare regular operational reports and address customer complaints.

- Hospitality experience, preferably in a supervisory role.
- Strong English communication and interpersonal skills.
- Excellent organizational and problem-solving abilities.
- Knowledge of food preparation, kitchen operations, and basic financial principles.
- Understanding of health and safety regulations.
- Currently living in Jabodetabek Area is preferred.

Operational Manager

- Prepare and cook dishes according to the restaurant's recipes and standards.
- Ensure all food is prepared and presented to the highest quality.
- Manage and oversee a specific section of the kitchen.
- Maintain cleanliness and organization in the assigned section.
- Ensure all kitchen equipment is used safely and correctly.
- Assist in maintaining inventory levels and ordering supplies as needed.
- Train and mentor junior kitchen staff.
- Coordinate with other sections to ensure efficient kitchen operations.
- Provide guidance and support to ensure consistent food quality.
- Follow all health and safety regulations and ensure the kitchen complies with hygiene standards.
- Report any safety hazards or equipment issues to the Head Chef/Sous Chef.
- Conduct regular quality checks of ingredients and prepared dishes.
- Ensure portion control and minimize waste.
- Adjust and adapt recipes to improve quality and efficiency.
- Assist the Head Chef in creating new menu items and specials.
- Provide input and feedback on menu improvements and adjustments.

- Culinary school diploma or equivalent experience.
- Experience: 2+ years of experience in a similar role within the hospitality industry.
- Proficient in various cooking techniques and kitchen equipment.
- Strong leadership and team coordination skills.
- Excellent organizational and time management abilities.
- Ability to work efficiently in a high-pressure environment.
- Creative and passionate about food.
- Detail-oriented and committed to maintaining high standards.
- Able to work independently and as part of a team.
- Reliable and punctual.
- Currently living in Bandung is preferred.

Sous Chef

HR Operations Management:
• Oversee and manage the HR operations, including employee records, HR databases, and compliance documentation
• Ensure timely and accurate benefits administration, attendance, and payroll management
• Develop and implement HR policies and procedures in alignment with company goals and legal requirements
• Maintain compliance with labor laws, company regulations, and industry standards

Performance and Reporting:
• Monitor and report on HR metrics, such as turnover rates, employee satisfaction, and operational efficiency
• Collaborate with the HR team to support performance management processes, including appraisals and improvement plans
• Provide insights and recommendations for continuous improvement in HR processes

Support and Collaboration:
• Partner with department managers to ensure HR operations meet the needs of various teams
• Assist in organizing employee engagement activities and training programs
• Hiring for manpower needs in Outlet Area Jabodetabek (Jakarta & Bandung) and provide administrative support for recruitment and talent acquisition efforts

1. Strong English skills, both written and spoken.
2. Excellent written and verbal communication skills.
3. Agile and adaptive person.
4. Excellent accountable and responsible attitude.
5. A polite and engaging personality.
6. Desire to be proactive and create a positive experience for others.
7. Strong analytical and problem-solving skills.
8. Excellent time management skills and the ability to prioritize work.
9. Extensive experience in creating documents and spreadsheets, using office software.
10. Advanced typing, note-taking, recordkeeping, and organizational skills.

Head of People & Culture

- Designing advertisements, presentations/reports, artwork, packaging layout, booklets and their covers, brochures, logos, signs, stickers, merchandise, web pages and other branding and communication materials (offline/online).
- Revising a design brief so it fits a company’s brand image more closely.
- Incorporate changes recommended by head of department and or team to get final designs
- Pitching an idea of how to actualize a project to the team.
- Learning how to use a new software or program.
- Working as part of a team to create a larger design, or to complete a small portion of a big project, such as perfecting a unique idea.
- Layouting company’s website in relation to graphics update but not limited to and adjust some features under the website.

- Minimum Diploma or Bachelor in Graphic Design, Visual Communication Design, or relevant field.
- Strong written and verbal communication skills in English.
A polite, engaging personality.
- Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
- Excellent IT skills, especially with design and photo-editing software (e.g. InDesign, Photoshop, Coreldraw and some other picture/video editing applications would be a plus).
- Exceptional creativity and innovation.
- Excellent time management and organisational skills.
- Accuracy and attention to detail.
- An understanding of the latest trends within a commercial, marketing and creative environment/industry.
- Professional approach to time and deadlines.

Head of Marketing

The Marketing & Communication Specialist for Expat. Roasters Bandung plays a key role in driving outlet growth and ensuring Bandung’s activities feed into Expat. Roasters’ national storytelling. This role focuses on foot traffic, Coffee Studio bookings, KOL & influencer engagement, community engagement, and event activations, while capturing and sharing local stories, content, and insights with the central Marketing team for amplification.

Outlet Marketing Campaigns
1. Execute tactical campaigns (promotions, launches, rollouts) at the Bandung outlet level.
2. Follow SLA requirements (briefs submitted 4–5 weeks prior, creative 20 working days before go-live).
3. Report on uplift in footfall, sales, and customer engagement.

Events & Activations
1. Plan and deliver outlet events (community activations, workshops, launches, tactical activities).
2. Manage the full event process: concept briefing, planning, approvals, execution, and post-event reporting.
3. Ensure events capture content that can be repurposed nationally.

Community Outreach & Partnerships
1. Build and manage relationships with Bandung communities (universities, creative groups, lifestyle partners).
2. Initiate collaborations that drive relevance, awareness, and customer visits, following the official partnership SOP.

Bookings & Experiences
1. Promote Coffee Studio and outlet event bookings through local activations, outreach, and partnerships.
2. Track and report booking performance, including conversion and attendance rates.

KOL & Influencer Engagement
1. Identify, engage, and manage Bandung-based KOLs and micro-influencers.
2. Coordinate activations to amplify Coffee Studio, VIP Room, and event awareness.
3. Track campaign impact and content outputs.

Content Contribution & Storytelling Support
1. Capture and package local content (photo, video, stories) that highlight Bandung’s outlet, community, and customer experiences.
2. Provide raw assets and stories to the central Marketing team for editing and distribution across brand channels

Reporting & Insights
1. Submit event/campaign reports within 5–7 working days of execution.
2. Deliver monthly outlet marketing reports: footfall, sales uplift, bookings, content captured, and partnerships.

1. Bachelor’s degree in Marketing, Communication, PR, Business, or related field.
2. 2+ years in marketing/communications roles (F&B preferred).
3. Strong skills in content capture (photo, video, storytelling).
4. Experience in event planning, community engagement, and tactical activations.
5. Fluent English communication (written & spoken).
6. Organised, able to manage multiple projects against SLA timelines.
7. Passion for coffee and specialty F&B industry.
8. Domiciled in Jakarta & Greater Area or willing to relocate.

National Marcomm Coordinator / Brand Manager

- Overseeing kitchen operations to ensure smooth and efficient service.
- Supervise and coordinate the activities of kitchen staff.
- Ensure all dishes are prepared and presented according to the restaurant's recipes and standards.
- Train, mentor, and motivate kitchen staff to maintain high standards of food quality and service.
- Conduct performance evaluations and provide constructive feedback to kitchen staff.
- Assist in scheduling and ensuring appropriate staffing levels to meet operational needs.
- Prepare and cook dishes as needed, ensuring high quality and consistency.
- Oversee the preparation of food to ensure it is cooked to the correct specifications.
- Develop and test new recipes in collaboration.
- Monitor inventory levels of food supplies and kitchen materials.
- Assist in ordering and receiving supplies, ensuring stock is always sufficient to meet customer demand.
- Control food and labor costs to meet budgetary goals.
- Conduct regular quality checks of ingredients and prepared dishes.
- Ensure all kitchen operations comply with health and safety regulations and hygiene standards.
- Provide input and feedback on menu improvements and adjustments.
- Financial reporting, including daily, weekly, and monthly revenue and sales progress.
- Analyze financial data to identify areas for improvement and cost-saving opportunities.

- Culinary school diploma or equivalent experience.
- Experience: 3+ years of experience in a similar role within the hospitality industry.
- Proficient in various cooking techniques and kitchen equipment.
- Strong leadership and team management skills.
- Excellent organizational and time management abilities.
- Ability to work efficiently in a high-pressure environment.
- Strong understanding of food safety and sanitation standards.
- Creative and passionate about food.
- Detail-oriented and committed to maintaining high standards.
- Able to work independently and as part of a team.
- Reliable and punctual.
- Good spoken and written English.
- Understanding of health and safety regulations.
- Good understanding of useful computer programs.
- Willing to be placed in Bandung,

Generating leads.
Meeting or exceeding sales goals.
Schedule and lead meetings for prospective customers.
Negotiating all contracts with prospective customers.
Helping determine pricing schedules for quotes, promotions, and negotiations.
Prepare and send proposals based on prospective customers’ needs.
Coordinating sales efforts with marketing programs and other services added.
Understanding and promoting company programs.
Preparing, submitting, and compiling sales contracts for orders.
Answering customer questions about credit terms, products, prices, and availability.
Establishing and maintaining relationships with prospective customers.
Maintaining relationships with existing customers by actively visit their venues and meeting the key person.
Retaining customers by actively collecting feedback and supporting customers’ needs.
Handling customer tasting and training.
Conducting regular assessments to customers and reporting them regularly.
Maintaining customer, training, and assessment records and reports.

Strong English skills, both written and spoken.
Strong coffee knowledge.
Target-oriented person.
Proven sales experience in the B2B field.
Sound knowledge of sales strategies and industry regulations.
Proven track record of achieving sales targets.
Agile and adaptive person.
Excellent accountable and responsible attitude.
A polite, active, and engaging personality.
Strong analytical and problem-solving skills.
Excellent negotiation and consultative sales skills.
Exceptional customer service skills.
An outgoing personality who loves engaging and networking with people in the industry.

Head of Sales

Sales Administration:
Create proposals, contracts, and other documents needed.
Maintain accurate records of documents, leads, prospects, and sales activity.
Maintain sales databases and CRM data to ensure accuracy, completeness, and updateness.
Provide regular reports needed by the department.
Lead Generation:
Identify and target new leads through various channels, including online research, social media, email marketing, and networking.
Qualify and prioritize leads based on their potential to become customers.
Conduct research on potential clients to understand their needs.
Approach the leads through various channels such as phone, text, email, etc.
Schedule meetings with potential clients and provide the sales team with comprehensive information regarding the clients needs.

Speak English fluently both written and spoken.
Knowledge of lead generation techniques and tools, including CRM systems, email marketing, and social media.
Diligent, meticulous, and reliable.
Highly adaptable in a fast-paced environment.
Strong administrative and analytical skills.
Superb communication and collaboration abilities.
Exceptional problem-solving skills.
Efficient in time management and resources through holding structured, documented, and concise meetings.

Head of Sales

Are you a dynamic individual with a passion for sales and business development? We are actively seeking a highly qualified and results-driven Sales Development Representative to join our team. In this pivotal role, you will contribute to the expansion of our market presence, generating leads, and establishing robust networks within the assigned area.

We are looking for someone who has excellent networking and communication skills, a strong work ethic, and a proven track record of success in sales. If you are a self-motivated individual with a passion for sales, we encourage you to apply.

• Generating leads.
• Meeting or exceeding sales goals.
• Developing the market in the assigned area.
• Establishing networks within the assigned area.
• Schedule and successfully lead meetings with decision-makers.
• Negotiating all contracts with prospective customers.
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Prepare and send proposals based on prospective customers’ needs.
• Coordinating sales efforts with marketing programs and other services added.
• Understanding and promoting company programs.
• Preparing, submitting, and compiling sales contracts for orders.
• Maintaining customer records.
• Answering customer questions about credit terms, products, prices, and availability.

• Minimum Diploma or Bachelor in Business Management or relevant field.
• Proven sales and business development experience.
• Strong English skills, both written and spoken.
• Outgoing, active, and engaging personality.
• Able to communicate with various levels of people, including the highest authority such as C-level.
• Able to leave a positive and strong impact on others.
• Honest, trustworthy, and reliable.
• A self-starter and high initiative.
• Structured and organized.
• Target-oriented person.
• Excellent negotiation and consultative sales skills.
• Able to build a strong network within the industry.
• Knowledge in the coffee or food and beverage industry is a plus.

Head of Sales

People Operations & Administration: Oversee and manage daily HR operations and administrative tasks, ensuring efficient workflow and compliance with company policies.
Recruitment & Hiring: Lead the end-to-end hiring process, including job postings, candidate screening, interviews, and onboarding of new employees.
Training & Development: Conduct and support training initiatives to enhance employee skills and career development.
HRIS Administration: Maintain and update the Human Resources Information System (HRIS), ensuring accurate and timely data entry and reporting.
Employee Relations: Address and manage employee grievances and complaints, providing support and resolution in alignment with company policies.
Policy Implementation: Ensure the effective implementation and adherence to HR procedures and policies across the organization.
Performance Management: Assist in the administration of performance management processes, including appraisals and feedback sessions.
Onboarding: Facilitate the onboarding process for new employees, ensuring a smooth and welcoming experience.
Reporting: Prepare and present HR reports as required, providing insights and recommendations to management.

Bachelor’s degree in Psychology, Human Resource Management, or a related field.
Minimum of 2 years of experience in a similar HR role.
Strong critical and creative thinking abilities.
High integrity and a trustworthy nature.
Agile, adaptable, and able to thrive in a fast-paced environment.
Excellent communication skills, both written and verbal, in English.
Proficiency in office administration and HRIS software.
Currently living in Bali is preferred.

Head of People & Culture

Responsibilities
Research for green supplies and products:
- Identify and research potential green coffee farmers and suppliers, considering factors such as quality, sustainability, and fair trade practices.
- Collaborate with green coffee farmers and suppliers to maintain strong relationships.
- Stay updated on industry trends, emerging coffee origins, and new processing techniques.
- Conduct market analysis and make recommendations for optimizing the green coffee selection process.
New roasted coffee and beverage product development:
- Develop and implement strategies for new roasted coffee and beverage product development.
- Collaborate with the production team to create unique and innovative coffee blends and flavors.
- Conduct product testing and refine recipes to ensure exceptional taste and quality.
- Work closely with the marketing team to create compelling product descriptions and promotions.
Quality control assistance:
- Assist in establishing and maintaining quality control standards for all coffee products.
- Conduct regular inspections of roasted coffee beans and brewed coffee to ensure consistency and adherence to quality standards.
- Collaborate with the production team to implement quality control processes at every stage of coffee preparation.
- Provide feedback and recommendations to improve processes and maintain consistent quality.
Cupping session for the purpose of training, education, and marketing:
- Organize and conduct cupping sessions for training, education, and marketing purposes.
- Train staff members on cupping techniques, flavor profiles, and the art of coffee tasting.
Regular Head of Coffee Report and Meeting:
- Prepare regular reports on coffee-related activities, including green coffee sourcing, product development, quality control, and cupping sessions
- Present findings, updates, and recommendations to senior management
- Collaborate with cross-functional teams to align coffee initiatives with overall company goals and strategies
Participate in marketing or events activities related to coffee and industry.
Other tasks related to Head of Coffee tasks as directed by the Company.

In-depth Coffee Knowledge: A strong understanding of the entire coffee value chain, from cultivation and processing to roasting and brewing.
Cupping Proficiency: The ability to professionally conduct cupping sessions to evaluate quality, identify flavor profiles, and detect defects.
Product Development: Creative and innovative in generating new product ideas, from concept to market launch.
Supply Chain Management: Familiar with the process of sourcing and negotiating with green bean suppliers.
Quality Control: Able to establish and maintain strict quality standards for all coffee products.
Analytical & Reporting: Proficient in analyzing data, preparing reports, and providing strategic recommendations.
Leadership & Collaboration: The ability to effectively lead, teach, and collaborate with production, marketing, and management teams.
Communication: Exceptional verbal and written communication skills to interact with farmers, internal teams, and event audiences.
Entrepreneurial Mindset: Proactive in identifying new opportunities and a willingness to experiment.
Detail-Oriented: Meticulous and thorough in every aspect, from green bean selection to final product evaluation.

General Manager

We are a food and beverage manufacturing and retail operator based in Bali, looking for a General Manager to oversee the whole business.

Job Responsibility:

Manage and oversee the production process.
Manage and oversee the supply chain and procurement.
Manage and oversee the retail operations.
Ensure compliance with the regulations.
Create reports on the costs and expenses of the whole business.
Improve the current process to maximize efficiency.

10-15 years of experience in operations management.
Strong strategic thinking, business acumen, and P&L management.
Exceptional leadership, communication, and interpersonal skills.
Understanding of production processes, quality control, supply chain management, and procurement.
Understanding of Indonesian business law and compliance requirements.
Ability to manage complex projects.
English is a must.

Board of Director

1. Strategy & Business Development

Conduct market research to identify trends, opportunities, and potential new clients (e.g., potential B2B partners or resellers).

Develop and manage new leads, and cultivate new business opportunities, particularly through digital channels.

Create sales proposals, presentations, and other materials to support the online sales and partnership process.

Manage the proposal development process, including scheduling meetings and coordinating with internal stakeholders.

Collaborate with the sales team to develop and execute sales strategies to achieve sales targets.

2. E-commerce & Sales Management

Manage and optimize the daily operations of our marketplace platforms (e.g., Shopee, Tokopedia, etc.) and the company's e-commerce website.

Ensure all products are accurately listed, with engaging descriptions, appealing photos, and precise stock information.

Plan, execute, and monitor promotional campaigns, discounts, and paid advertising on e-commerce platforms to boost conversions and revenue.

Build and maintain strong relationships with key customers on online platforms, ensuring their satisfaction.

3. Administration & Reporting

Draft contracts and coordinate to ensure all terms and conditions are met.

Ensure all sales contracts are accurately recorded in the CRM system.

Monitor and report on key e-commerce sales metrics, such as revenue, customer acquisition costs, and conversion rates, and provide recommendations for improvement.

Coordinate with other departments like marketing and finance to ensure all customer needs are met.

- Fluent in English, both written and spoken.

- Demonstrated success in driving new business and meeting sales targets.

- In-depth knowledge of e-commerce operations and marketplace platforms.

- Knowledge of lead generation techniques and tools, including CRM systems, email marketing, and social media.

- Ability to work in a fast-paced environment and make effective decisions under pressure.

- Strong analytical skills and experience with data analysis and reporting.

- Superb communication and collaboration abilities.

- Exceptional problem-solving skills.

- Efficient in time and resource management through structured, documented, and concise meetings.

Head of Sales

People Operations & Administration: Oversee and manage daily HR operations and administrative tasks, ensuring efficient workflow and compliance with company policies.
Recruitment & Hiring: Lead the end-to-end hiring process, including job postings, candidate screening, interviews, and onboarding of new employees.
Training & Development: Conduct and support training initiatives to enhance employee skills and career development.
HRIS Administration: Maintain and update the Human Resources Information System (HRIS), ensuring accurate and timely data entry and reporting.
Employee Relations: Address and manage employee grievances and complaints, providing support and resolution in alignment with company policies.
Policy Implementation: Ensure the effective implementation and adherence to HR procedures and policies across the organization.
Performance Management: Assist in the administration of performance management processes, including appraisals and feedback sessions.
Onboarding: Facilitate the onboarding process for new employees, ensuring a smooth and welcoming experience.
Reporting: Prepare and present HR reports as required, providing insights and recommendations to management.

Bachelor’s degree in Psychology, Human Resource Management, or a related field.
Minimum of 2 years of experience in a similar HR role.
Strong critical and creative thinking abilities.
High integrity and a trustworthy nature.
Agile, adaptable, and able to thrive in a fast-paced environment.
Excellent communication skills, both written and verbal, in English.
Proficiency in office administration and HRIS software.
Currently living in Surabaya or East Java is preferred.

Office Manager

Manage end-to-end production process, including green bean sourcing, roasting, packaging, and distribution, to ensure timely delivery of high-quality coffee bean.
Forecast production to meet customer demand and manage inventory levels to optimize production and minimize waste.
Follow inventory procedures, ensuring orders are received and stored accurately, and ordering of production-related supplies and equipment.
Maintain production administration to ensure the product traceability.
Monitor and analyze key production metrics and make continuous improvements to optimize production.
Train and supervise a team of roasting, packaging, distribution, and customer care to ensure consistent quality and productivity.
Assist team with tasks when needed including but not limited to QC, packaging, unloading supplies, handling complaints.
Handle customer complaints and resolve any issues that may arise.
Oversee general organization of the facility to support workflow, safety, and hospitality.
Maintain a safe, clean and organized work environment, follow the sanitation standards and schedule, ensuring compliance with health and safety regulations.
Take care of the application of certification including the planning, development, training, implementation, and evaluation.
Follow and implement all government or certification standards and maintain full-compliance of each standards.
Follow and implement safety procedures and report hazards and incidents to leadership.
Perform preventative maintenance daily, weekly and monthly, and as specified by the operations standards.

Proven experience in leading and training a production team.
Experience with inventory and supply chain management.
Experience with implementing and maintaining certification standards (e.g., HACCP, ISO, Halal).
Production Management: Strong understanding of end-to-end production processes, including planning, forecasting, and optimization.
Leadership: The ability to effectively supervise, train, and motivate a team.
Quality Control: Knowledge of quality standards and procedures.
Problem-Solving: The ability to identify issues and find effective solutions.
Attention to Detail: Meticulous in managing documentation, safety, and quality standards.
Communication: Excellent communication skills to interact with team members, suppliers, and customers.
Physical Stamina: The ability to assist with manual tasks as needed, such as unloading supplies or packaging.

Operations Manager

Develop, implement, and evaluate brand strategies to ensure the company brand is well-positioned in the market.
Ensure consistency in messaging and visual identity across all communication channels.
Design, manage, and evaluate marketing campaigns across online and offline channels.
Collaborate with internal teams and external partners (e.g., agencies, vendors) to execute campaigns effectively.
Track the performance of campaigns and adjust strategies as needed to optimize results.
Analyze campaign results and provide recommendations for improvement.
Conduct market research to understand consumer behavior, industry trends, and competitors.
Identify new opportunities for product innovation and brand expansion.
Collaborate with product, sales, and operations teams to ensure brand strategy aligns with business objectives.
Coordinate with the design team to ensure visual branding matches the company's strategy and vision.
Manage marketing budgets related to brand development and promotion.
Monitor expenditures to ensure costs are in line with the approved budget.
Track brand performance across various platforms, including social media, customer reviews, and other media.
Address issues related to brand reputation and take necessary actions to maintain a positive image.
Develop product launch strategies and ensure the products are well-received in the market.
Work closely with the product development team to ensure innovation aligns with the brand’s positioning.

Bachelor’s Degree in Marketing, Communications, Business Management, or a related field.
Minimum of 3-5 years of experience in brand management, especially in the F&B or retail industry.
Deep understanding of brand strategy and marketing.
Strong analytical and strategic thinking abilities.
Creative with excellent communication skills.
Ability to work with multiple teams and in a dynamic environment.
Strong project management and organizational skills.
Experience with marketing analytics tools and social media platforms.
Familiarity with campaign management software such as Google Analytics, Facebook Ads Manager, etc.

Head of Marketing

Develop and execute a content strategy aligned with company marketing goals. Plan and create an editorial calendar for all content platforms.
Produce various types of engaging and relevant content, including blog articles, videos, social media posts, infographics, and other materials.
Manage and grow the company's social media accounts.
Work with marketing, graphic design, and product teams to ensure content is consistent with brand identity and ongoing campaigns.
Track and analyze content performance metrics (engagement, traffic, views, conversion rates) and use data to optimize future content strategies.
Stay updated on the latest industry, social media, and storytelling trends to ensure content remains relevant and appealing to the audience.

Minimum of 1-2 years of experience as a Content Creator or in a similar role.
A strong portfolio demonstrating the ability to create successful content.
Excellent writing, creative, and storytelling skills.
Proficiency in using social media platforms (Instagram, TikTok, YouTube, LinkedIn, etc.).
Ability to use design and editing tools (e.g., Adobe Creative Suite, Canva) for visual and video content.
Basic understanding of SEO and how to apply it to content.
Creative, proactive, and able to work independently or as part of a team.
Strong communication and presentation skills.

Head of Marketing

* Oversee the operations of all outlets in Jabodetabek Area, ensuring quality and service consistency.
* Lead, coach, and develop outlet managers and teams.
Monitor financial performance and implement strategies to achieve targets.
* Ensure compliance with company policies, health and safety regulations, and legal requirements.
* Collaborate with headquarters and foster local community relationships.
* Manage expenses, budgets, and financial reporting.
* Liaise with the Franchise Manager for inspections and audits.

* Strong English communication skills (written & spoken).
* Expertise in streamlining operations and ensuring efficiency.
* Strong leadership and people management skills.
* Ability to address challenges and execute business strategies.
* Excellent understanding of F&B operations, including inventory and cost control.
* Financial acumen, including budgeting and P&L management.
* Strategic thinking and problem-solving skills.
* Currently living in Jabodetabek Area is preferred.

Operation Manager

1. Training Program Delivery (Wholesale & Public)
* Plan, schedule, and conduct engaging and informative training sessions for wholesale partners.
* Organize, promote, and deliver high-quality public coffee classes.
* Assess training effectiveness and gather feedback for continuous improvement.
* Coordinate training logistics, including venue setup, materials preparation, and participant communication, liaising with the Training Assistant.
2. Customer Account Management
* Serve as a primary point of contact for assigned existing customer accounts.
* Build and maintain strong, positive relationships with customers, understanding their needs and business objectives.
* Proactively manage customer accounts to ensure satisfaction, retention, and loyalty.
* Address customer inquiries, troubleshoot issues, and provide solutions in a timely and effective manner, liaising with the Head of Sales for complex account issues.
3. Coffee & Barista Assessment
Conduct regular coffee quality and barista skills assessments for existing customers to ensure brand standards are met and identify further training needs.
4. Upselling and Business Development
* Identify opportunities to upsell additional products or services to existing customers based on their needs.
* Develop and present tailored proposals and solutions to customers.
* Utilize effective selling techniques and negotiation skills to close deals and achieve sales targets.
* Collaborate with the sales team on strategies to grow existing accounts.
5. Reporting and Administration
* Track and document all training activities, participant attendance, and feedback.
* Maintain accurate records of customer interactions, account status, and sales activities (potentially in a CRM system).
* Prepare and submit regular reports on training delivery, customer success metrics, and sales performance to both the Training Assistant and Head of Sales as appropriate.
6. Collaboration and Communication
* Work closely with the Training Assistant on all training logistics and scheduling.
* Collaborate effectively with the Head of Sales and the wider sales team regarding customer accounts and sales strategies.
* Maintain clear communication channels regarding customer feedback and training needs across relevant departments.

* Successfully completed a recognized professional coffee trainer course.
* Successfully completed customer success training or equivalent demonstrable experience.
* Proven experience in a training delivery or customer-facing role.
* Experience conducting barista skills or coffee quality assessments is highly desirable.
* Exceptional communication, presentation, and interpersonal skills.
* Strong selling techniques and negotiation abilities.
* Excellent problem-solving skills with a customer-oriented mindset.
* Ability to build rapport and manage relationships effectively.
* Highly organized with strong time management skills.
* Ability to work independently and collaboratively within a team structure.
* Proficiency in standard office software; CRM software experience is a plus.
* Passion for coffee and the coffee industry.
* Ability to work effectively in a dynamic environment.

Collaborate with the CEO to develop comprehensive marketing plans that align with the company's objectives and target audience.
Implementing strategies to increase market share and brand presence.
Provide leadership and guidance to the marketing team, ensuring their professional development and optimal performance.
Coordinate the team's efforts to execute marketing campaigns effectively.
Oversee the planning, execution, and tracking of multi-channel marketing campaigns, including digital, social media, email, and traditional marketing methods.
Ensure campaigns are delivered on time and within budget.
Coordinate public relations (PR) and media planning and buying aligned with marketing goals.
Conduct market research to identify trends, customer preferences, and competitors' activities.
Use research insights to inform marketing strategies.
Supervise social media strategies and content creation, ensuring it aligns with brand guidelines and resonates with target audiences.
Collaborate with content creators, copywriters, and designers to deliver high-quality content.
Plan, organize, and execute marketing and promotional events to increase brand visibility and engage with the target audience.
Coordinate all aspects of events, including logistics, budget management, and post-event analysis.
Manage the company's participation in expos and trade shows, including booth design, logistics, and lead generation strategies.
Build and nurture relationships with industry professionals and partners at expos and trade shows.
Assist in managing the marketing budget, tracking expenses, and optimizing spending to maximize ROI.
Monitor and analyze the effectiveness of marketing efforts using relevant metrics and analytics tools.
Provide insights to refine strategies and improve campaign performance.
Collaborate with other departments, such as Sales, Production, and Training departments, to align marketing efforts with overall business objectives.
Oversee relationships with marketing vendors and agencies, ensuring they meet performance and contractual obligations.

Strong strategic thinking and problem-solving skills.
Proficiency in digital marketing, including SEO, SEM, social media, and email marketing.
Exceptional communication and interpersonal skills, including proficiency in the English language for effective communication.
Proficiency in using marketing tools, analytics, and project management software.
Leadership and team management experience.
Creative thinking and the ability to innovate in marketing approaches.
Strong project management and organizational skills.
Experience in event planning and management, including expos and trade shows.
Expertise in public relations and media management.
Strong English proficiency in written and verbal.
Currently live in Bali is preffered

Director

• Create and execute marketing campaigns across various channels, with a focus on the F&B experience.
• Produce creative assets (photos, videos, graphics) that showcase the brand.
• Manage communication strategies to ensure brand consistency.
• Conduct market research and competitor analysis.
• Collaborate with internal teams to align marketing efforts.
• Track campaign performance and provide insights.
• Plan and promote events to engage customers.

• Strong content creation skills with F&B knowledge.
• Fluent English communication skills (written & spoken).
• Experience with social media management and digital marketing.
• Creative production skills (video and photography).
• Excellent organizational and project management skills.
• Passion for coffee and understanding of the specialty coffee/F&B industry is a plus.

Brand Manager

1. Training Program Delivery (Wholesale & Public)
- Plan, schedule, and conduct engaging and informative training sessions for wholesale partners.
- Organize, promote, and deliver high-quality public coffee classes.
- Assess training effectiveness and gather feedback for continuous improvement.
- Coordinate training logistics, including venue setup, materials preparation, and participant communication, liaising with the Training Assistant.
2. Customer Account Management
- Serve as a primary point of contact for assigned existing customer accounts.
- Build and maintain strong, positive relationships with customers, understanding their needs and business objectives.
- Proactively manage customer accounts to ensure satisfaction, retention, and loyalty.
- Address customer inquiries, troubleshoot issues, and provide solutions in a timely and effective manner, liaising with the Head of Sales for complex account issues.
3. Coffee & Barista Assessment
Conduct regular coffee quality and barista skills assessments for existing customers to ensure brand standards are met and identify further training needs.
4. Upselling and Business Development
- Identify opportunities to upsell additional products or services to existing customers based on their needs.
- Develop and present tailored proposals and solutions to customers.
- Utilize effective selling techniques and negotiation skills to close deals and achieve sales targets.
- Collaborate with the sales team on strategies to grow existing accounts.
5. Reporting and Administration
- Track and document all training activities, participant attendance, and feedback.
- Maintain accurate records of customer interactions, account status, and sales activities (potentially in a CRM system).
- Prepare and submit regular reports on training delivery, customer success metrics, and sales performance to both the Training Assistant and Head of Sales as appropriate.
6. Collaboration and Communication
- Work closely with the Training Assistant on all training logistics and scheduling.
- Collaborate effectively with the Head of Sales and the wider sales team regarding customer accounts and sales strategies.
- Maintain clear communication channels regarding customer feedback and training needs across relevant departments.

Successfully completed a recognized professional coffee trainer course.
Successfully completed customer success training or equivalent demonstrable experience.
Proven experience in a training delivery or customer-facing role.
Experience conducting barista skills or coffee quality assessments is highly desirable.
Exceptional communication, presentation, and interpersonal skills.
Strong selling techniques and negotiation abilities.
Excellent problem-solving skills with a customer-oriented mindset.
Ability to build rapport and manage relationships effectively.
Highly organized with strong time management skills.
Ability to work independently and collaboratively within a team structure.
Proficiency in standard office software; CRM software experience is a plus.
Passion for coffee and the coffee industry.
Ability to work effectively in a dynamic environment.

Training Assistant & Head of Sales

Assist with product content management on our e-commerce platform (uploading images, descriptions, pricing, etc.).
Support the order fulfillment process and inventory management.
Help with market research and competitor analysis to identify new trends and opportunities.
Participate in the planning and execution of digital marketing campaigns (social media, email marketing, etc.).
Analyze sales data and website performance to identify areas for improvement.|
Support other daily e-commerce operations as needed.

Currently enrolled student or recent graduate in a related field (Marketing, Business, Communications, E-commerce, or other relevant disciplines).
Possess a basic understanding of e-commerce concepts and digital marketing.
Familiar with using social media platforms for business purposes.
Ability to learn quickly and adapt to a dynamic work environment.
Highly proactive, detail-oriented, and possess strong organizational skills.
Effective written and verbal communication skills.
Able to work independently as well as collaboratively in a team.

Sr. Digital Marketing & E-Commerce

- Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings
- Arrange corporate dinners and other functions/events
- Answer questions and meeting requests directed to the Director
- Devise and maintain office systems, including data management and filing of the - Director’s office, corporate office and other subsidiaries, as and when required
- Complete a broad variety of administrative tasks for the Director including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings
- Handle the full spectrum of travel arrangements including flight arrangements, hotel accommodations, visa applications and travel itineraries (business, personal and leisure) of Director and family
- Assist to arrange travel, visas and accommodations and other Senior
- Management team, as and when necessary
- Provide efficient and professional secretarial support by managing the diary and meetings, managing all incoming/outgoing correspondences : screen phone calls, inquiries and requests, and handle them appropriately
- Responsible for organizing meetings and conference calls, recorder of minutes with responsibility for transcription and distribution to participants
- Complete projects and special assignments by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, problem-solving and making adjustments to plans
- Produce and prepare documents, briefing papers, reports and presentations for Director’s meetings at corporate level and personal basis
- Able to maintain strict confidentiality and interact professionally, establish and maintain effective communication, coordination and good rapport with Company personnel and with management.
- Monitor, track and follow up on documentation, case files or other assignments to ensure appropriate timelines are met and actions completed.
- Improve quality results by studying, reviewing, evaluating and re-designing of operating practices
- Assist to oversee smooth operation of the corporate Headquarters
- Running errands (e.g. groceries, dry cleaning, etc.)
- Shopping (e.g. clothes, gift, etc.)
- Scheduling (e.g. appointments, family events, etc.)
- Doing research, providing phone support, arranging transportation and managing all e-mails and correspondence
- Household management (e.g. scheduling cleaners, managing family calendars, etc.)
- Willing to travel and to stay overseas periodically with flexible duration of time
- Assist with other personal tasks and other ad-hoc duties as and when assigned by the management

Director

Assist in the planning and execution of retail marketing campaigns and promotions.
Conduct research on market trends, competitor activities, and customer preferences to inform marketing strategies.
Monitor and report on the performance of campaigns and provide actionable insights.
Maintain and organize marketing assets, files, and databases.
Perform other duties as assigned to support the Marcomm team.

Strong written and verbal communication skills.
Proficiency in social media platforms and digital marketing tools.
Creative thinking and a keen eye for detail.
Ability to work collaboratively and manage multiple tasks in a fast-paced environment.

Head of Marketing

Strategic Operations Leadership & Efficiency:
Develop and execute comprehensive operational strategies aligned with company goals to enhance efficiency, reduce costs, and improve overall business performance.
Lead cross-functional initiatives for continuous improvement, process optimization, and operational excellence across all departments.
Establish and monitor key performance indicators (KPIs) for all operational areas.


Operational Financial Management & Cost Control:
Develop and manage operational budgets for all supervised departments in collaboration with the Finance department.
Continuously evaluate, manage, and control all operational costs and expenses (excluding labor costs and taxes) within departments under supervision. This includes, but is not limited to, Cost of Goods Sold (COGS), purchasing costs, IT expenditures, legal fees, maintenance and repair expenses, and general affairs budgets, to ensure optimal financial efficiency and profitability.
Analyze operational financial data to identify trends, opportunities for cost reduction, and areas for investment.


Production & Supply Chain Management:
Oversee roastery operations to ensure consistent product quality, maximize production efficiency, ensure high product availability, and minimize wastage, returns, and complaints.
Direct the Purchasing department to ensure efficient and cost-effective procurement of raw materials (green beans, etc.), packaging, and other essential supplies, focusing on optimal pricing, payment terms, quality standards, and supplier audits.


Technology Integration & Data Management:
Spearhead the company’s IT strategy, including the evaluation, selection, and successful implementation of key business systems (e.g., ERP, CRM, WMS, HRIS) to streamline operations and enhance data-driven decision-making.
Oversee the development, maintenance, and accuracy of company-wide data dashboards and reporting systems, ensuring data integrity and timely insights for strategic decisions.


Legal Compliance & Risk Management:
Manage all legal aspects of the business operations, ensuring full compliance with Indonesian laws and regulations. This includes, but is not limited to, business permits, operational licenses (e.g., production permits), contracts, and intellectual property.
Proactively identify and mitigate legal risks associated with business operations.


Retail Operations Oversight:
Provide strategic oversight and direction to the Retail Operations Manager and the Retail Support Office, ensuring smooth, efficient, and profitable retail operations in line with brand standards.


Maintenance, Technical Services & Asset Management:
Direct the Maintenance department and Coffee Machine Technician team to ensure optimal productivity, service profitability, and minimal operational downtime for both internal equipment and wholesale customer machinery.
Implement and manage preventive maintenance schedules for all company buildings, machinery, tools, and equipment to ensure longevity and operational readiness.


Building Management & General Affairs:
Oversee the management of all company facilities, ensuring they are well-maintained, clean, secure, and conducive to a productive work environment.
Manage General Affairs to ensure efficient administrative and support services across the organization.


Team Leadership & Development:
Provide strong leadership, mentorship, and development to department heads and their teams.
Foster a company culture of efficiency, accountability, collaboration, continuous improvement, and high performance.

Minimum of 10-15 years of progressive senior leadership experience in operations management (e.g., General Manager, COO, Director of Operations), preferably within the F&B, specialty coffee, food manufacturing, or complex multi-unit retail industries.
Proven track record of successfully managing diverse operational functions and driving significant improvements in efficiency, quality, and profitability, including direct experience with operational cost management.
Strong strategic thinking, business acumen, and P&L management experience (with a clear understanding of operational cost drivers).
Exceptional leadership, communication, interpersonal, and team-building skills.
Deep understanding of production processes, quality control, supply chain management, and procurement best practices.
Demonstrable experience in leading the selection and implementation of major business technology systems (ERP, CRM, etc.) and leveraging data analytics for decision-making.
Solid understanding of Indonesian business law, labor regulations, licensing, and compliance requirements.
Excellent problem-solving, analytical, and decision-making abilities.
Proven ability to manage complex projects, prioritize effectively, and operate in a fast-paced environment.
Experience managing technical service teams and facility maintenance operations is highly desirable.

Director

- Assist cooks and chefs with basic food preparation tasks.
- Wash, peel, and chop vegetables and fruits.
- Measure and mix ingredients.
- Clean and sanitize kitchen equipment and work areas.
- Assist with stocking and organizing supplies.
- May help with simple cooking tasks, such as boiling or frying.
- Follow all food safety and sanitation guidelines.

- Some kitchen experience is a plus.
- Willingness to learn and follow instructions.
- Basic understanding of food hygiene and safety.
- Ability to work efficiently in a fast-paced environment.
- Good communication and teamwork skills.
- Ability to lift and carry moderate weight and stand for extended periods.

- Overseeing kitchen operations to ensure smooth and efficient service.
- Supervise and coordinate the activities of kitchen staff.
- Ensure all dishes are prepared and presented according to the restaurant's recipes and standards.
- Train, mentor, and motivate kitchen staff to maintain high standards of food quality and service.
- Conduct performance evaluations and provide constructive feedback to kitchen staff.
- Assist in scheduling and ensuring appropriate staffing levels to meet operational needs.
- Prepare and cook dishes as needed, ensuring high quality and consistency.
- Oversee the preparation of food to ensure it is cooked to the correct specifications.
- Develop and test new recipes in collaboration.
- Monitor inventory levels of food supplies and kitchen materials.
- Assist in ordering and receiving supplies, ensuring stock is always sufficient to meet customer demand.
- Control food and labor costs to meet budgetary goals.
- Conduct regular quality checks of ingredients and prepared dishes.
- Ensure all kitchen operations comply with health and safety regulations and hygiene standards.
- Provide input and feedback on menu improvements and adjustments.
- Financial reporting, including daily, weekly, and monthly revenue and sales progress.
- Analyze financial data to identify areas for improvement and cost-saving opportunities.

- Culinary school diploma or equivalent experience.
- Experience: 3+ years of experience in a similar role within the hospitality industry.
- Proficient in various cooking techniques and kitchen equipment.
- Strong leadership and team management skills.
- Excellent organizational and time management abilities.
- Ability to work efficiently in a high-pressure environment.
- Strong understanding of food safety and sanitation standards.
- Creative and passionate about food.
- Detail-oriented and committed to maintaining high standards.
- Able to work independently and as part of a team.
- Reliable and punctual.
- Good spoken and written English.
- Understanding of health and safety regulations.
- Good understanding of useful computer programs.

Prepare and cook dishes according to the restaurant's recipes and standards.
Ensure all food is prepared and presented to the highest quality.
Manage and oversee a specific section of the kitchen.
Maintain cleanliness and organization in the assigned section.
Ensure all kitchen equipment is used safely and correctly.
Assist in maintaining inventory levels and ordering supplies as needed.
Train and mentor junior kitchen staff.
Coordinate with other sections to ensure efficient kitchen operations.
Provide guidance and support to ensure consistent food quality.
Follow all health and safety regulations and ensure the kitchen complies with hygiene standards.
Report any safety hazards or equipment issues to the Head Chef/Sous Chef.
Conduct regular quality checks of ingredients and prepared dishes.
Ensure portion control and minimize waste.
Adjust and adapt recipes to improve quality and efficiency.
Assist the Head Chef in creating new menu items and specials.
Provide input and feedback on menu improvements and adjustments.

Culinary school diploma or equivalent experience.
Experience: 2+ years of experience in a similar role within the hospitality industry.
Proficient in various cooking techniques and kitchen equipment.
Strong leadership and team coordination skills.
Excellent organizational and time management abilities.
Ability to work efficiently in a high-pressure environment.
Creative and passionate about food.
Detail-oriented and committed to maintaining high standards.
Able to work independently and as part of a team.
Reliable and punctual.
Currently living in Jabodetabek Area/Tangerang is preferred.

Sous Chef

- Prepare and cook meals according to established recipes and standards.
- Follow instructions from the head chef and other supervisors.
- Assist in the planning and execution of menu items, including daily specials and seasonal dishes.
- Ensure all ingredients are properly stored and prepared, including rotating stock and checking for freshness.
- Monitor food inventory and notify management when supplies are running low.
- Maintain a clean and organized kitchen.
- Clean and sanitize kitchen surfaces and equipment to meet food safety standards.
- Assist in maintenance of kitchen equipment.
- Clean and maintain the kitchen area, including floors, walls, and surfaces.
- Work as a team with other kitchen staff to ensure a smooth and efficient operation.
- Follow food safety and sanitation guidelines, including proper storage and labeling of food products.
- Follow all safety and security procedures, including proper use of kitchen equipment and reporting any accidents or injuries to management.

- Culinary high school diploma or equivalent.
- Previous experience in a professional kitchen setting preferred.
- Excellent understanding of various cooking methods, ingredients, and procedures.
- Ability to work in a fast-paced environment while maintaining high standards of quality and presentation.
- Experienced in inventory management and ordering supplies.
- Strong knowledge of food safety and sanitation practices.
- Excellent communication and teamwork skills.
- Flexibility to work varied shifts, including weekends and holidays.
- Ability to lift and carry heavy objects and stand for extended periods of time.
- Currently living in Jabodetabek Area is preferred.

- Prepare the opening and closing of the bar, including calibration and supplies preparation.
- Check if coffee machines, grinders, and equipment operate properly and report any maintenance needs.
- Prepare and serve coffee and other beverages, ensuring high quality and consistency in taste and appearance that meet the standards.
- Engage with customers, providing excellent customer service, and creating a welcoming and positive atmosphere, including implementing Expat. Roasters signature services such as latte art on the table.
- Educates customers on the products and services, including coffee and its processes, other beverages, retail products, and merchandise.
- Handle customer complaints and resolve any issues that may arise.
- Maintain a clean and organized work area, ensuring compliance with health and safety regulations.
- Manage inventory and ordering of coffee and other beverages supplies and equipment.
- Collaborate with the kitchen team to ensure timely preparation and delivery of food and beverage orders.

- Proven experience as Barista
- Strong English skills both written and spoken.
- Excellent leadership, communication, and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Extensive knowledge of coffee and other beverages preparation, including brewing methods and latte art.
- Passion for coffee, with a desire to share that passion with others.
- Ability to work in a fast-paced environment and make effective decisions under pressure.
- Ability to work with flexible work shifts.
- Currently living in Jabodetabek Area is preferred.

Head Barista

Job Description :
- Conduct barista training for internal staff and wholesale customers according to company standards
- Assess barista skills at outlets and provide development recommendations
- Develop and update training materials in line with coffee industry trends
- Regularly visit wholesale customers and outlets to provide training, troubleshooting, and ensure coffee quality is maintained
- Provide recommendations on equipment, brewing techniques, and barista SOPs to customers
- Assist the sales team in identifying potential leads
- Educate prospective customers about products to drive sales
- Support various events and brand activation activities
- Prepare reports on training sessions, barista assessments, and customer visits
- Provide recommendations for barista development and training strategies
- Evaluate the effectiveness of training programs and suggest improvements

Qualification :
- Minimal Senior High School or related fields
- 2 years work experience as a Trainer in Food & Beverages or retail industries
- Possess Trainer/ Facilitator certification (preferred)
- Knowledgeable in training concepts
- Excellent communication, and interpersonal skills
- Extensive coffee knowledge and passion for coffee
- Able to work optimally, both individually and in teams
- Assertive, honest, and possesses strong
- Willing to be mobile
- Working based in Surabaya

Training Manager, Direktur

Oversee, control, and direct all aspects of food preparation, including menu planning, recipe creation, ingredient selection, cooking techniques, and any other relative activities.
Construct menus with new or existing culinary creations ensuring the variety and quality of the servings.
Hire, train, and manage the kitchen team, ensuring consistent quality and productivity.
Develop and manage budgets, including forecasting and financial reporting.
Comply with nutrition and sanitation regulations and safety standards.
Manage inventory and ordering of food-related supplies and equipment.
Maintain a clean and organized kitchen, ensuring compliance with health and safety regulations.
Collaborate with the management team to develop and execute promotional campaigns to increase sales and drive customer traffic.

Proven experience as Head Chef or Corporate Chef.
Excellent leadership, communication, and interpersonal skills.
Strong organizational and multitasking abilities.
Exceptional proven ability in kitchen management.
Passion for cooking, with a desire to share that passion with others.
Ability to work in a fast-paced environment and make effective decisions under pressure.
Knowledge of a wide range of cooking techniques and styles.
Understanding of financial management and budgeting.
Understanding of health and safety regulations.
Good understanding of useful computer programs.

Chief Operating Officer

- Assist with general office tasks such as answering phone calls, managing emails, and organizing documents.
- Coordinate and schedule meetings, conferences, and appointments.
- Prepare and distribute correspondence, memos, and reports.
- Maintain office supplies and equipment inventory, and coordinate repairs and maintenance.
- Assist with travel arrangements and expense reporting.
- Provide support for admin-related tasks.
- Maintain a clean and organized office environment.
- Identify and evaluate suppliers, negotiate contracts, and establish favorable terms and pricing.
- Place purchase orders for goods and services, ensuring accuracy and timely delivery.
- Track and monitor orders to ensure timely receipt of products or services.
- Collaborate with internal stakeholders to understand their purchasing needs and requirements.
- Maintain accurate records of purchases, contracts, and supplier information.
- Conduct regular reviews of supplier performance and resolve any issues or disputes.
- Research and recommend cost-saving opportunities and alternative suppliers.
- Stay updated on market trends, new products, and industry best practices related to purchasing.

- High school diploma or equivalent (Bachelor's degree preferred).
- Proven experience in an administrative or purchasing role.
- Strong organizational and time management skills.
- Excellent attention to detail and accuracy in data entry and record-keeping.
- Proficient in using office software and applications (e.g., MS Office, email, spreadsheets).
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to prioritize tasks and meet deadlines.
- Familiarity with purchasing processes, inventory management, and supplier relationship management.
- Knowledge of basic accounting principles and budgeting.
- Ability to maintain confidentiality and handle sensitive information.

Restaurant Supervisor

- Prepare the opening and closing of the bar, including calibration and supplies preparation.
- Check if coffee machines, grinders, and equipment operate properly and report any maintenance needs.
- Prepare and serve coffee and other beverages, ensuring high quality and consistency in taste and appearance that meet the standards.
- Engage with customers, providing excellent customer service, and creating a welcoming and positive atmosphere, including implementing Expat. Roasters signature services such as latte art on the table.
- Educates customers on the products and services, including coffee and its processes, other beverages, retail products, and merchandise.
- Handle customer complaints and resolve any issues that may arise.
- Maintain a clean and organized work area, ensuring compliance with health and safety regulations.
- Manage inventory and ordering of coffee and other beverages supplies and equipment.
- Collaborate with the kitchen team to ensure timely preparation and delivery of food and beverage orders.

- Proven experience as Barista
- Strong English skills both written and spoken.
- Excellent leadership, communication, and interpersonal skills.
- Exceptional organizational and multitasking abilities.
- Extensive knowledge of coffee and other beverages preparation, including brewing methods and latte art.
- Passion for coffee, with a desire to share that passion with others.
- Ability to work in a fast-paced environment and make effective decisions under pressure.
- Ability to work with flexible work shifts.
- Currently living in Jabodetabek Area is preferred.

Head Barista

• Create and execute marketing campaigns across various channels, with a focus on the F&B experience.
• Produce creative assets (photos, videos, graphics) that showcase the brand.
• Manage communication strategies to ensure brand consistency.
• Conduct market research and competitor analysis.
• Collaborate with internal teams to align marketing efforts.
• Track campaign performance and provide insights.
• Plan and promote events to engage customers.

• Strong content creation skills with F&B knowledge.
• Fluent English communication skills (written & spoken).
• Experience with social media management and digital marketing.
• Creative production skills (video and photography).
• Excellent organizational and project management skills.
• Passion for coffee and understanding of the specialty coffee/F&B industry is a plus.

Digital Marketing Strategy & Execution:

Develop, implement, and manage comprehensive digital marketing strategies encompassing SEO/SEM, social media, email marketing, content marketing, and paid advertising.
Plan and execute campaigns across various digital channels, ensuring alignment with overall marketing objectives and brand guidelines.
Social Media Management:

Oversee the company's social media presence, including strategy development, content planning, execution, community engagement, and performance analysis across relevant platforms.
Website Management:

Manage the company website, including content updates, SEO optimization, user experience improvements, performance monitoring, and analytics reporting.
Work with developers or agencies as needed for technical enhancements.
Digital Advertising:

Plan, execute, and evaluate paid advertising campaigns (e.g., Google Ads, Social Media Ads, Display Ads), managing budgets and optimizing for ROI.
Monitor campaign performance, analyze results, and provide actionable insights.
Performance Analysis & Reporting:

Define key performance indicators (KPIs) for all digital marketing efforts.
Track, measure, and report on the performance of all digital marketing campaigns against goals (ROI, KPIs).
Provide regular reports with insights, analysis, and recommendations to the Head of Marketing.
Target Achievement & Trend Monitoring:

Drive efforts to achieve specific digital marketing targets (e.g., traffic, leads, conversion rates).
Stay consistently updated on the latest trends, technologies, and best practices in digital marketing, and social media.

Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent practical experience).
Minimum of 3 years of proven, hands-on experience in digital marketing.
Demonstrated experience leading and managing SEO/SEM, marketing databases, email, social media, and/or display advertising campaigns.
Solid knowledge of website analytics tools (e.g., Google Analytics).
Experience in setting up and optimizing digital advertising campaigns (e.g., Google Ads, Facebook Ads).
Proficiency in understanding and analyzing performance marketing metrics (CPA, CPC, ROAS, Conversion Rate, etc.).
Digitally savvy with a strong grasp of current online marketing tools and strategies.
Excellent analytical skills and data-driven thinking.
Ability to work in an agile manner, adapting quickly to changing priorities and market trends.
Strong communication and reporting skills.
Up-to-date with the latest trends and best practices in online marketing and measurement.

Head of Marketing

Create and execute marketing campaigns across various channels, with a focus on the F&B experience.
Produce creative assets (photos, videos, graphics) that showcase the brand.
Manage communication strategies to ensure brand consistency.
Conduct market research and competitor analysis.
Collaborate with internal teams to align marketing efforts.
Track campaign performance and provide insights.
Plan and promote events to engage customers

Strong content creation skills with F&B knowledge.
Fluent English communication skills (written & spoken).
Experience with social media management and digital marketing.
Creative production skills (video and photography).
Excellent organizational and project management skills.
Passion for coffee and understanding of the specialty coffee/F&B industry is a plus.

Marketing Communications Supervisor

Oversee the operations of 4 outlets in Surabaya, ensuring quality and service consistency.
Lead, coach, and develop outlet managers and teams.
Monitor financial performance and implement strategies to achieve targets.
Ensure compliance with company policies, health and safety regulations, and legal requirements.
Collaborate with headquarters and foster local community relationships.
Manage expenses, budgets, and financial reporting.
Liaise with the Franchise Manager for inspections and audits.

Strong English communication skills (written & spoken).
Expertise in streamlining operations and ensuring efficiency.
Strong leadership and people management skills.
Ability to address challenges and execute business strategies.
Excellent understanding of F&B operations, including inventory and cost control.
Financial acumen, including budgeting and P&L management.
Strategic thinking and problem-solving skills.
Currently living in Surabaya is preferred.

Operations Manager

Record financial transactions (sales, purchases, payments).
Manage invoices, payments, and bank reconciliations.
Prepare financial statements and track expenses.
Support payroll and ensure compliance with regulations.
Input data into accounting software and assist with audits.

Proficiency in accounting software (e.g., QuickBooks, Xero) and MS Excel.
Strong attention to detail and accuracy.
Ability to analyze data and prepare reports.
Good communication and organizational skills.
Ability to work independently and as part of a team.
High level of integrity and professionalism.
Currently living in Jakarta is preferred.

General Cashier & Accounting

Manage purchasing processes, from requisition to delivery.
Maintain accurate records of orders, invoices, and payments.
Track inventory levels and ensure timely procurement of supplies.
Build and maintain relationships with suppliers.
Provide administrative support, including data entry, filing, and correspondence.
Assist with accounting tasks, such as budget tracking and expense reports.

Strong organizational and time management skills.
Detail-oriented with accurate data entry and record-keeping abilities.
Proficient in office software (MS Office, email, spreadsheet).
Strong communication and interpersonal skills.
Ability to work independently and collaboratively.
Familiarity with purchasing processes, inventory management, and supplier relationships.
Basic understanding of accounting principles.
Ability to maintain confidentiality.
Currently living in Jakarta is preferred

Purchasing Manager

Prepare and serve coffee and other beverages.
Provide excellent customer service.
Maintain cleanliness and stock supplies.
Educate customers on coffee and brewing.
Operate and maintain coffee equipment.reparing, calibrating, maintaining, and controlling the coffee machines and grinders, and POS machine.
Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.

Strong communication and customer service skills.
Ability to work flexible hours.
Team-oriented and reliable.
Willingness to learn and maintain equipment.
Knowledge of food safety regulations.
Food/beverage or customer service experience (preferred).
Commitment to customer satisfaction and service excellence.
Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
Good spoken and written English.

Captain Barista

Install, maintain, and repair coffee machines.
Troubleshoot equipment issues.
Clean and calibrate machines.
Provide technical support.
Keep service records.

Basic knowledge of coffee equipment or willingness to learn.
Basic mechanical/electrical aptitude.
Problem-solving skills.
Good communication.
Willingness to travel to various client locations as needed.
Ability to work independently and as part of a team.

Coffee Technician

Drive sales to meet revenue goals.
Lead and manage the sales team.
Build and maintain key client relationships.
Find new business opportunities.
Report sales performance to management.
Analyze sales data and market trends.
Provide feedback from customers and market insight.
Coordinate with related teams.

Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proven ability to meet and exceed sales targets.  
Strong negotiation and closing skills.  
Analytical and problem-solving abilities.
Proficiency in CRM software and sales tools.
Strong presentation skills.
Ability to work in a fast-paced environment.
Fluent English (written & spoken).

Board of Director